Tech Support Intern (Hybrid)

Clearwater, SC - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4 our AI-driven Human Risk Management platform empowers over 70000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius were not just providing security awareness training - were redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency extreme ownership and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings there is always something exciting happening at KnowBe4.

This position is a hybrid role open to candidates in the greater Tampa Bay area. This position will require the intern to work in our Clearwater FL office 4 days a week (Monday - Thursday).

Dates of Program: May 18th 2026 - August 14 2026 (13 weeks)

Application Dates:You should apply as soon as possible but understand that because of our large pool of applicants the selection process can take a few months. We strive to create a diverse group of interns as we feel that it improves the overall internship experience.

Attention:This is a paid internship. Please note that the intern would be responsible for relocation (if needed) and lodging for the duration of the internship.

Internship Program Details: Join the best internship program around! Interns get unique insight into the minds of the CEO and senior executives during Ask Me Anything sessions. Interns will receive company training onboarding and professional development workshops to help transition into the workplace. Interns will also engage in team-building activities and awesome socials. For more information on the internship program visit Opportunity

Join our Technical Support team as a hands-on learner who helps customers succeed with our security awareness platform. As a Technical Support Intern youll be the problem-solver who turns customer questions into resolved issuesworking directly with users to troubleshoot technical challenges configure products to fit their environments and ensure they get the most value from our platform. Youll gain real-world experience managing support tickets conducting technical walkthroughs investigating product issues and collaborating across teams to deliver solutions that work. The successful candidate is naturally curious about cybersecurity thrives on helping others solve problems and takes genuine pride in being the technical resource who makes customers successful while building valuable career skills.

What Youll Do

Customer Support: Respond to incoming calls and tickets from customers experiencing product-related issues applying troubleshooting skills to diagnose problems provide clear solutions and ensure timely resolution of technical questions.

Technical Investigation: Research and document technical issues by identifying root causes and working with internal teams to resolve complex scenarios that impact customer experience.

Product Implementation: Assist customers with configuring and implementing KnowBe4 products to meet their specific business needs and technical environments ensuring smooth setup and optimal platform performance.

Queue Management: Monitor and manage the technical support ticketing queue prioritizing requests appropriately maintaining clear documentation and ensuring nothing falls through the cracks while meeting resolution time targets.

Customer Education: Conduct technical walkthroughs and webinars that help customers understand product features demonstrate best practices for security awareness programs and answer questions that build their confidence using the platform.

Cross-Team Collaboration: Work closely with Customer Success Managers and Product teams to escalate issues when needed share customer feedback that drives product improvements and gather information required to fully resolve technical requests.

Continuous Learning: Complete comprehensive technical support training focused on KnowBe4 platforms security awareness concepts social engineering threats and how to implement effective security programs across diverse business environments.

Training:

One month of technical support training at the beginning of the internship. Core Support tech training will focus on overall use of the KnowBe4 platforms and understanding how to implement a security awareness program in any business environment.

What Youll Bring

Youre the kind of student who enjoys solving technical puzzles stays organized when managing multiple priorities and genuinely likes being the person who helps others understand complex technology.

Currently enrolled and working toward a degree in Computer Science Information Technology Cybersecurity or a similar programyoure building technical knowledge and looking for hands-on experience applying what youre learning.

Strong communication skills with the ability to explain technical concepts clearly to non-technical usersyou write professional emails speak confidently on customer calls and know how to adjust your approach based on who youre helping.

Natural troubleshooting mindsetyoure comfortable investigating problems methodically researching solutions independently and applying logical thinking to diagnose issues you havent seen before.

Excellent organization and time managementyou can manage multiple support tickets simultaneously follow through on commitments and work effectively with minimal supervision once trained.

Collaborative team player with strong interpersonal skillsyou work well with diverse teammates ask for help when needed and contribute positively to team success.

Accountability and professionalismyou demonstrate integrity in customer interactions take ownership of tickets assigned to you and show respect for both customers and colleagues.

Bonus points if you have:

Coursework or certifications in network administration networking fundamentals or system administration
Basic understanding of security concepts phishing or social engineering tactics
Familiarity with ticketing systems or customer support tools
Experience with virtual environments troubleshooting or technical configuration
Interest in pursuing a career in technical support or cybersecurity

Why Youll Love It Here

Real-World Experience: Build practical technical support skills that employers value; youll work on actual customer issues use professional support tools and develop troubleshooting abilities that translate directly to your career.

Hands-On Technical Learning: Gain experience replicating real-world technical issues in virtual environments giving you safe space to investigate problems test solutions and build confidence solving complex technical scenarios.

Cybersecurity Expertise: Develop an understanding of defense-in-depth and other security concepts with hands-on experiencedeepening your knowledge of social engineering threats security awareness strategies and how organizations protect against cyberattacks.

Mentorship & Growth: Work alongside experienced Technical Support professionals who invest in your development answer your questions and help you build both technical and professional skills in a supportive team environment.

Career Foundation: Gain experience that opens doors - many of our full-time Technical Support team members and other roles across the company started as interns who proved their value and grew with us.

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets employee referral bonuses adoption assistance tuition reimbursement certification reimbursement and certification completion bonuses - all in a modern high-tech and fun work environment. For more details about our benefits in each office location please visit An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity sexual orientation or any other characteristic protected under applicable federal state or local law. If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please visit recruitment agencies please.

Required Experience:

Intern

About KnowBe4Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4 our AI-driven Human Risk Management platform empowers over 70000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerabil...

Key Skills

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Abinitio
AutoCAD 3D
Hardware & Networking
Customer Support
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About Company

KnowBe4

KnowBe4 HRM+ is your all-in-one platform for security awareness training, cloud email protection, & more. Trusted by 47 of the top 50 cybersecurity firms.

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