Support Shift Lead
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
About Wolt
At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.
Are you an experienced support professional Do you desire to grow your leadership skills Does leading a team and inspiring a high-quality standard of service spark your inner fire If this sounds like you then wed love to chat!
Our Support Team has been growing rapidly and as such we need Shift Leads to lead our support team take responsibility for customer restaurant and courier partner support and to monitor our operation as a whole during our support shifts. You will be working together with our Leadership team to develop strategies to improve our customer service experience and satisfaction while ensuring engagement of our addition you will work to resolve escalations and situations the team needs help with on a daily basis. Furthermore youll need to be comfortable with leading by example helping others when theyre in doubt and raising the bar of the service we provide day in and day out.
What will you be doing
- Ensuring an efficient operation and good customer experience
- Solving issues the team needs help with
- Overseeing break schedules
- Monitoring and managing the workload efficiency duties and the well-being of the team
- Keeping the team informed on latest updates and news
- Collecting and forwarding feedback
- Escalating cases that need the attention of other departments or the Team Leads
- Acting always in Wolts best interest
- Most importantly being a part of the team! As a team we do common things uncommonly well
Our humble expectations*
- You are proactive service-minded and enjoy working with people
- Youre able to give constructive feedback in an empathetic way
- Youre a proficient multitasker with an analytical mind
- You have a proven track record in previous support roles in terms of KPIs and/or feedback from colleagues
- A high skill level in either PS or CS proficiency in both beneficial but not required
- An ability to understand our Support operations on a broad level and how all of the aspects of the operation are connected to each other
- Youre fluent in English
Next steps
If you are excited about working in a high-growth environment taking ownership and being part of an extremely ambitious team then click below to apply make sure to add your CV and get the conversation going! We will invite applicants to an interview based on their application.
If this sounds like an opportunity you want to pursue apply already today!
Our Commitment to Diversity and Inclusion
Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.
Key Skills
- Quality Analysis
- Facility
- ISO
- Inventory Levels
- Root cause Analysis
- Shift operations
- General Maintenance
- Daily Operations
- Supervision
- Analysis
- PLC
- Safety Standards
- Quality Standards
- Time management skills
- Troubleshooting
About Company
Wolt is a Helsinki-based technology company with a mission to bring joy, simplicity and earnings to the neighborhoods of the world. Wolt develops a local commerce platform that connects people looking to order food, groceries, and other goods with people interested in selling and deli ... View more
