Sr. Manager, ProjectProgram Management

At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly champion progress and act with speed as the global leader in eye care. Here youll be recognized for your commitment and contributions and see your career like never before. Together we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse talented people to join Alcon. As a Sr. Manager Project/Program Management leads Alcon Global Services Service Launch Readiness (SLR) for all products requiring service. This role is the strategic owner of the SLR process ensuring seamless service integration into product launches through stage gate governance and standardized SLR templates. This individual manages a team of Alcon Service Project Managers ensuring consistent delivery of projects that are on track on budget and aligned with global launch milestones. This team will leverage standard work AI and automation tools to streamline execution and enhance visibility while maintaining strong cross-functional alignment with Global Marketing R&D Regional Service and Global Technical Services. This role is on-site in Lake Forest CA and a typical day will include:

Strategic Leadership & Governance

• Own and continuously improve the SLR process and SOPs.
• Act as the Service Workstream Lead for individual new product launches.
• Fulfill the role of R&D ATP Core Team Member contributing to product design and launch deliverables that support Alcons innovation and financial goals.
• Drive alignment across service functions and ensure full regional handoff for global launches.

Project & Portfolio Management

• Lead assignment and oversight of all service-related projects ensuring timely and successful execution.
• Guide Alcon Service Project Managers in tracking milestones risks and deliverables using SLR project management templates.
• Champion the use of AI and digital tools to enhance project tracking reporting and execution.

Team Leadership

• Manage and mentor Alcon Service Project Managers fostering a culture of ownership accountability and continuous improvement.
• Set clear objectives and performance expectations aligned with SLR Core Team principles.
• Ensure the team delivers consistent high-quality projects that meet budget and timeline expectations across all global markets.
• Promote cross-functional collaboration and knowledge sharing across global service commercial and R&D teams.

Cross-Functional Collaboration

• Engage key stakeholders including Franchise Marketing Tech Platform Leads Regional Service Management Global Technical Service Management and R&D Program Leads.
• Lead alignment meetings facilitate dashboard reviews and manage escalation protocols to ensure service deliverables are prioritized and executed effectively.
• Serve as or designate the principal liaison between Global Technical Services R&D and regional service teams.
• Ensure service deliverables are integrated into product launch packages and communicated effectively.
• Facilitate strategic discussions and decision-making within ATP Core Teams.
• Demonstrate executive presence when presenting service launch plans strategy and status to senior Alcon leaders.

Process Optimization & Innovation

• Apply engineering and service design principles to optimize workflows and service infrastructure.
• Leverage automation and AI to simplify project management tasks and improve efficiency.
• Monitor performance metrics and use data-driven insights to drive service readiness excellence.

What Youll Bring to Alcon:

• Bachelors Degree or Equivalent years of directly related experience (or high school 15 yrs; Assoc.11 yrs; M.S.4 yrs; PhD3 yrs) e.g. Biomedical Engineering Mechanical Engineering Electrical Engineering Software Engineering or Systems Engineering).
• The ability to fluently read write understand and communicate in English
• 7 Years of Relevant Experience.
• 5 Years of Demonstrated Leadership.

Preferred Qualifications:

• Advanced degree (MS MBA or equivalent) preferred especially with a focus in Project Management Service Design or Technology Integration.
• Formal training or certification in Project Management (e.g. PMP Agile Lean Six Sigma) is highly desirable.
• Strong knowledge of ISO 13485 MDR FDA & 21CFR:820 ISO 14001 HIPAA.
• Experience with networked medical devices and service delivery processes.
• Familiarity with APEx Core Team structures and stage gate methodologies.
• Proficiency in project management tools and AI-driven platforms.
• Strong knowledge of Alcons legacy and pipeline products as well as ophthalmic procedures supported by Alcon technologies.
• Deep understanding of Alcons service business functions including product service engineering technical training support documentation field and depot repair supply chain ERP/SMS systems and service quality processes.

How You Can Thrive at Alcon:

• Join Alcons mission to provide outstanding innovative products and solutions to improve sight improve lives and grow your career!
• Alcon provides robust benefits package including health life retirement flexible time off and much more!
• Travel Requirements: Up to 10%

Alcon Careers
See your impact at

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon please click the appropriate link below to apply on the Internal Career site.

Find Jobs for Employees

Find Jobs for Contingent Worker

Total Rewards

Alcons Total Rewards programs are designed to align to incentives with business goals encourage the right values and behaviors and deliver long-term value. The first layer of our rewards program is compensation. We offer a combination of fixed pay and variable pay which includes short-term incentives and long-term incentives for eligible population. Our benefits program provides security for life events through life and disability insurance supports savings for retirement promotes good health and well-being and supports associates and their families during times of illness. To learn more about Alcons Corporate Social Responsibility including our Total Rewards click here

Pay Range

Pay Frequency

Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity marital or veteran status disability or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please send an email to and let us know the nature of your request and your contact information.