Manager of Technical Services

Manager of Technical Services Security Systems

If leading and developing technical teams driving operational excellence and ensuring clients receive exceptional service across complex security technologies sounds like the ideal use of your talents you may be a great fit with us as a Manager of Technical Services.

This role is perfect for a people-first technical leader who enjoys mentoring engineers improving processes and serving as the escalation point for advanced security solutions including surveillance cameras intrusion detection access control and fire systems. Youll play a critical role in shaping our technical standards growing our teams capabilities and delivering a consistently outstanding client experience.

Come help us build something greatstrengthening our teams supporting our clients and protecting the communities we serve.

What Youll Do

Lead Manage & Accountability (LMA)

• Lead manage and mentor Application Engineers Service Engineers and Triage Engineers.

• Build career development plans conduct performance reviews and foster a high-performance growth-oriented culture.

• Ensure the right level of technical knowledge and training is in place prior to system deployment.

• Manage training requirements and product (re)certifications to meet client needs while ensuring team depth and coverage.

• Establish document and enforce technical standards methodologies and processes to ensure consistency and quality.

• Act as the senior escalation point for critical technical and service issues.

• Implement performance metrics dashboards and reporting to improve visibility and decision-making.

• Lead lessons-learned sessions and continuous improvement initiatives to reduce waste rework return trips and cost overruns.

Financial & Operational Oversight

• Monitor budgets job costing and resource utilization across technical services.

• Track and improve triage response commitments through reporting analysis and process refinement.

• Partner with leadership to drive efficiency predictability and scalability across technical operations.

Client Experience & Growth

• Serve as a management liaison for key clients and strategic accounts.

• Lead technical demonstrations and support solution alignment with client needs.

• Collaborate with cross-functional leaders to improve the end-to-end client journey.

• Build deep vertical and technology knowledge to support company growth initiatives.

• Stay current on where security technology is headed and how it can best serve our clients.

• Champion a client up first culture while continuously improving toward standard cost and operational excellence.

What You Bring

• Experience leading technical teams within integrated security low-voltage or related technology environments.

• Strong understanding of surveillance intrusion access control fire systems and supporting infrastructure.

• Proven ability to mentor develop and hold teams accountable while maintaining trust and morale.

• Experience establishing standards improving processes and using metrics to drive results.

• Financial awareness related to budgets labor utilization and job costing.

• Clear confident communication skills with both technical and non-technical stakeholders.

• A mindset focused on continuous improvement learning and long-term impact.

Why Join SecurAlarm

At SecurAlarm we invest in people and build leaders.

We are a family-owned business driven by integrity innovation and a commitment to protecting our clients and this role youll have the opportunity to influence how our technical teams operate grow future leaders and shape the future of our services organization.

Youll be supported with trust autonomy and resources to make meaningful decisionswhile working alongside a team that values collaboration accountability and doing the right thing.

Come to work knowing your leadership makes a differenceevery system every client every day.

• Basic technical knowledge of networks IT infrastructure electrical theory software interfaces and the ability to understand blueprints

• Authorization to work in the US

• Must possess a valid drivers license can drive company vehicle and be insurable under fleet policy

• Must be able to pass background screening and drug test (including marijuana) as our Security License with the State of Michigan requires thorough background checks and places certain restrictions on hiring.

• Must be able to see hear speak and write clearly to communicate with team membersand/or other clients.

• Manual dexterity is required for frequently reaching climbing and lifting of small to large objects and operating construction equipment.

• Must be able to work a flexible schedule to meet client needs.

• Ideal but not required: Knowledge of construction life cycles; fire and building codes such as NFPA 72 and Michigan building code; general knowledge of IT infrastructure; and/or knowledge of integrated systems access control video fire alarms and security systems and devices

SecurAlarm Systems is fully committed to Equal Employment Opportunity and to attracting retaining developing and promoting the most qualified team members without regard to their race gender color religion sexual orientation national origin age physical or mental disability citizenship status veteran status or any other characteristic prohibited by state or local law. We are dedicated to providing a work environment free from discrimination and harassment and where team membersare treated with respect and dignity.