Customer Relations Account Specialist

As the Customer Relations Account Specialist this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses people and time. This role will focus on accurate and timely invoicing to our customers. This position is also responsible for ensuring all payments are received within the defined terms. The Customer Relations Associate is responsible for collaboration across all levels to achieve departmental and organizational goals.

• Enter high volumes of data into the various systems timely and accurately for billing purposes
• Adjust and handle billing discrepancies and rejections timely and accurately
• Validate verify and compare contract agreements as needed
• Provide excellent customer service and provide customers with a positive experience
• Support the team in securing timely payments from customers
• Act as a resource for other functions within AWP
• Answer phones and respond to inquiries using a professional and courteous demeanor
• Provide general office support and peer training as requested
• Comply with all AWP policies procedures and safety requirements
• Perform other duties and special projects as assigned

Qualifications :

• High school diploma or GED required
• 3-5 years AR/Billing experience preferred
• Strong customer service skills
• Basic knowledge of accounting principles and terminology; strong math skills
• Excellent verbal and written communication
• Intense focus on accuracy and attention to detail; organized
• Problem-solving skills
• Critical thinking skills
• Demonstrate high degree of accuracy and attention to detail
• Excellent organizational skills
• Outgoing & assertive personality not afraid to approach individuals
• Proficiency with Microsoft Office Suite Products (Excel Word)
• Experience with American Contractor Prelude Microsoft Great Plains and Salesforce software preferred
• $68000  $72000

Additional Information :

• Comprehensive benefits package including three medical plan options and two dental plan options along with additional benefits such as Legal and Identity Shield Accident and Critical Illness coverage.
• Eligibility for benefits starts on the 1st of the month following your hire date.
• Company-paid life insurance coverage.
• Company-paid long-term disability (LTD) insurance.
• Availability of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Participation in the 401(k) retirement plan.
• Paid Time Off (PTO) and paid holidays.

AWPSafety is anEqual Opportunity Employer (EOE). Women minorities veterans and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race color age religion national origin sex sexual orientation gender identity protected veteran status or disability.

AWPSafety is anEqual Opportunity Employer (EOE). Women minorities veterans and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race color age religion national origin sex sexual orientation gender identity protected veteran status or disability. 

Remote Work :

No

Employment Type :

Full-time