Assistant, Fairmont Gold Manager
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
- Lead and coordinate all aspects of our hotel within a hotel to ensure Fairmont Gold Standards are adhered to both in rooms and food and beverage operations
Manage and supervise all tasks of the Fairmont Gold Lounge Servers and Supervisors to consistently drive professional friendly and engaging service ensuring guests receive prompt cordial attention and personal recognition
Actively participate in guest recognition initiatives; proactively seek to understand guest preferences in order to execute high levels of personalized service at all times and ensure consistency across Accor Hotels by logging information in guests loyalty profiles
Act as a personal liaison for all guests taking personal ownership of their requests and following up accordingly. Oversees and participates in guest relations and directs arrangements for VIP and special attention reservations.
Handle guest concerns and react quickly logging and notifying proper areas. Maintain a daily log of all guests opportunities with corrective action steps.
Take personal ownership of Fairmont Gold Guest Floors: conduct personal reviews of public areas and back of house areas including Guest Reception Lounge Elevator Foyers and Guest Corridors to ensure they are in a clean organized and in compliance with established standards initiating and coordinating any corrective action immediately.
Support the execution of pre-arrival communications and preparations front desk and concierge services and lounge operational support as needed in accordance with standards of performance
Review daily expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered blocked properly and other departments are notified of room assignment.
Monitor inventory of Fairmont Gold rooms and suites and daily house cleaning status taking corrective action as necessary in coordination with Front Office Housekeeping and Reservations/Revenue Management.
Focus on establishing and maintaining accountability for the décor quality and quality of room product as well as food and beverage experience
Inspect associates uniforms and operational departmental areas for cleanliness and organization correcting as necessary and communicate expectations of these areas to the staff.
Ensure colleagues have the tools that they need to work successfully provide timely reviews of their performance manage labour hours and organize paid time off as requested.
Assist with scheduling and payroll duties
Participate in the recruitment and training of new Supervisors and Lounge Servers
Track and forecast daily weekly and monthly Fairmont Gold occupancy levels while scheduling and planning the department accordingly
Manage staffing levels and productivity as occupancy fluctuates.
Ensure the highest possible revenues are generated for Fairmont Gold monitoring upsell opportunities and Honour Bar inventory
Participate in all departmental related meetings and be responsible for sending colleagues to committee meetings or attend in their place when necessary.
Work with the Executive Chef to determine the Fairmont Gold Lounge menu food cost ordering and presentation
Maintain a professional neat and well-groomed appearance adhering to Hotel grooming standards.
Qualifications :
Previous leadership experience in a similar guest relations capacity required
Previous luxury level service knowledge and training a strong asset
Strong Food and Beverage background preferred
Previous Property Management System experience required
Familiarity with Opera PMS Le Club Accor Royal Service Kipsu LQA WebWorks and Time & Attendance is preferred but not required
Computer literate in Microsoft Window applications required
Additional Information :
- Previous leadership experience in a similar guest relations capacity required
- Previous luxury level service knowledge and training a strong asset
- Strong Food and Beverage background preferred
- Previous Property Management System experience required
- Familiarity with Opera PMS Le Club Accor Royal Service Kipsu LQA WebWorks and Time & Attendance is preferred but not required
- Computer literate in Microsoft Window applications required
- Excellent English.
- Luxury Experience
- Food & Beverage Experience
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Fashion Retail
- Hospitality Experience
- Assistant Manager Experience
- Basic Math
- Management Experience
- Math
- Business Management
- Leadership Experience
- Supervising Experience
- Restaurant Management
- Retail Management
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
