Lead Associate Operations REF81101RCollections with French Language B2 Level Certification Night Shifts Immediate Joiner
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary:We are seeking a motivated and detail-oriented Collector with French language proficiency to join our dynamic team. The ideal candidate will have prior experience in a contact center or customer care environment and will be responsible for managing accounts receivable resolving billing issues and ensuring timely collection of outstanding balances from French-speaking Responsibilities:Contact French-speaking customers via phone email and other channels to collect outstanding inbound and outbound calls related to billing inquiries payment arrangements and account accurate records of customer interactions and payment with internal departments (Customer Service Billing Finance) to resolve disputes and escalate issues when or exceed monthly collection targets and compliance with company policies and regulatory exceptional customer service while maintaining a firm approach to Skills & Qualifications:Fluency in French and English (spoken and written) is mandatory.13 years of experience in collections customer service or contact center communication and negotiation to work independently and manage time with CRM systems and MS Office to work US shifts (night hours).Preferred Qualifications:Experience in B2B or B2C of billing systems and financial to international customer interactions especially in North America or Europe.
Qualifications :
French Language
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business
- Information Management
- Accounting
- Corporate Risk Management
- Faculty
- Jms
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
