Learning & Development Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Deliver Accor corporate multi-brand and leadership training programs across hotels in India and South Asia.
- Facilitate leadership development programs for Heartists across levels.
- Support Accor Academy certification programs and maintain training standards.
- Assist in pre-opening re-branding hotel training and Brand Service Culture Training including planning and simulations.
- Identify training needs and customize learning solutions for hotels.
- Manage training MIS records and post-training follow-ups
- Collaborate with General Managers People & Culture and Learning & Development Managers across hotels.
- Promote and embed Accor values culture and service excellence.
- Develop employee capability and prepare talent for future leadership roles.
Qualifications :
- Bachelors Degree in Hotel Management & post-graduation in Human Resources
- 910 years of experience in Learning & Development / Training within the hospitality industry Strong exposure to hotel operations (Front Office F&B Housekeeping Culinary and Support Functions).
- Proven experience in designing and delivering service excellence brand standards and leadership development programs.
- Hands-on experience in pre-opening hotel training including training plans budgets simulations and certifications (preferred).
- Experience managing LMS training MIS and learning analytics in a multi-property environment.
- Certified Trainer / Facilitator (Train-the-Trainer Leadership Facilitation Coaching certification preferred).
- Excellent communication presentation and stakeholder management skills with the ability to engage diverse hotel teams.
- Demonstrated ability to align learning initiatives with guest experience service quality and business performance.
Additional Information :
- Good interpersonal skills with ability to communicate with all levels of employees
- Serviced oriented with an eye for details
- Good team working skills and able to work effectively and contribute in a team
- Good presentation and influencing skills
- Multicultural awareness and able to work with people from diverse cultures
- Flexible and able to embrace and respond to change effectively
- Ability to work independently and has good initiative under dynamic environment
- Self motivated and energetic
Remote Work :
No
Employment Type :
Full-time
About Company
Innovation. Inspiration. Emotion. We are 330,000+ hospitality Talents perfecting the art of welcome with passion, inspiring and designing new ways of connecting and experiencing the world. People are the heart of everything we do fostering authentic and meaningful connections, and c ... View more
