Learning & Development Manager

• Deliver Accor corporate multi-brand and leadership training programs across hotels in India and South Asia.
• Facilitate leadership development programs for Heartists across levels.
• Support Accor Academy certification programs and maintain training standards.
• Assist in pre-opening re-branding hotel training and Brand Service Culture Training including planning and simulations.
• Identify training needs and customize learning solutions for hotels.
• Manage training MIS records and post-training follow-ups
• Collaborate with General Managers People & Culture and Learning & Development Managers across hotels.
• Promote and embed Accor values culture and service excellence.
• Develop employee capability and prepare talent for future leadership roles.

Qualifications :

• Bachelors Degree in Hotel Management & post-graduation in Human Resources
• 910 years of experience in Learning & Development / Training within the hospitality industry Strong exposure to hotel operations (Front Office F&B Housekeeping Culinary and Support Functions).
• Proven experience in designing and delivering service excellence brand standards and leadership development programs.
• Hands-on experience in pre-opening hotel training including training plans budgets simulations and certifications (preferred).
• Experience managing LMS training MIS and learning analytics in a multi-property environment.
• Certified Trainer / Facilitator (Train-the-Trainer Leadership Facilitation Coaching certification preferred).
• Excellent communication presentation and stakeholder management skills with the ability to engage diverse hotel teams.
• Demonstrated ability to align learning initiatives with guest experience service quality and business performance.

Additional Information :

• Good interpersonal skills with ability to communicate with all levels of employees
• Serviced oriented with an eye for details
• Good team working skills and able to work effectively and contribute in a team
• Good presentation and influencing skills
• Multicultural awareness and able to work with people from diverse cultures
• Flexible and able to embrace and respond to change effectively
• Ability to work independently and has good initiative under dynamic environment
• Self motivated and energetic

Remote Work :

No

Employment Type :

Full-time