Refund Review Specialist
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Job Location:
San Diego, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
At Vuori we are guided by three Core Values: to make great products be in great relationships and live extraordinary lives. These values along with our Investment in Happiness lead us to create amazing customer experiences. The Vuori Refund Review Specialist is an integral part of the Customer Experience Loop. As a Vuori Refund Review Specialist you will research Vuori Shoppers returns and refunds escalate any questions and/or concerns to management via e-mail or Teams all while assuming positive intent of the customer. You will be helping the Customer Service Team when customers have questions or require information about their refund and when new return orders need to be placed. You will work with Management and train back-up employees when needed.
What youll get to do:
- The primary point of contact at Otay Facility for all refunds and customer escalations
- Desire to do the right thing all the time
- Research customer order and refund history
- Create new return orders when necessary
- Communicate with customers to seek resolution to refund related issues
- Collaborate with Customer Service Team to resolve customer escalations
- Provide quality feedback to leadership
- Track return metrics to reduce defects and improve processes
- Receiving and processing of returns
- Quality grading and inspection of returned items
- Willingness to take on new projects
Qualifications :
Who you are:
- Ability to self-manage
- Highly Skilled Communicator (orally & written)
- Microsoft Office Suite
- Extremely organized and diligent
- Strong interest in providing a great customer experience
- Bonus points for experience with Kustomer Shopify Microsoft Dynamics Teams and Warehouse Operating System
- Spanish speaking a huge plus
Additional Information :
Our investment in you:
At Vuori were proud to offer the following to our employees:
- Health Insurance
- Savings and Retirement Plan
- Employee Assistance Program
- Generous Vuori Discount & Industry Perks
- Paid Time Off
- Wellness & Fitness benefits
The hourly range for this role is $21/hr - 24/hr.
Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression, and life. We aim to ... View more
