Customer Service Professional II

Position Responsibilities

• Provide excellent customer service to both internal and external clients.

• Effective communication with plan members and plan sponsors in a calm and professional manner.

• Access appropriate information from various Manulife systems.

• Research and resolve inquiries within specified timelines.

• Handle sensitive issues in order to ensure customer satisfaction and maintain confidentiality of private personal information.

Required Qualifications:

• EXPERIENCE: Preferably with call center experience (international voice). Open to SHS or college undergraduate with at least 2 years of international voice account experience.

• EDUCATION: Completed 2 years in College Associate Degree or Bachelors Degree. Open to SHS or college undergraduate with at least 2 years of international voice account experience.

• SCHEDULE: Amenability to work at night full-time shifting schedules weekends and Philippine holidays (when needed)

Preferred Qualifications:

• Excellent English communication skills (spoken and writing)

• Strong customer service skills (ability to build rapport demonstrate empathy and outline key steps in delivering good customer service)

• Strong analytical and problem solving skills to comprehend solution and act on presented customer concern or problem

• Ability to multi-task and navigate multiple applications at the same time.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .