NetSuite Principal Business Analyst
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
This role partners directly with business stakeholders engineering and product teams to transform Customer Success processes within the NetSuite Business Unit. The successful candidate will be a strategic thinker who operates autonomously anticipates risks and ensures delivery excellence without the need for close supervision.
Preferred Qualifications
- 8 years of experience as a Business Analyst and/or Project Management preferably in software implementation or ERP/CRM transformations.
- Proven experience in process improvement initiatives for Customer Success.
- Hands-on exposure to AI automation tools or intelligent process design.
- Strong understanding of Agile (Scrum) delivery and product-oriented operating models.
- Excellent problem-solving analytical and facilitation skills; able to simplify complex topics navigate ambiguity and influence decision-making.
- Exceptional stakeholder management communication and documentation skills.
- Ability to operate independently manage multiple priorities and take ownership of outcomes.
- Bachelors degree in Engineering Information Systems Business or related field; Masters degree preferred.
- NetSuite knowledge or certifications are a plus.
Key Responsibilities:
- Lead end-to-end business analysis for Customer Success transformation and related initiatives.
- Identify and deliver automation opportunities leveraging AI or rule-based workflows to improve efficiency and accuracy.
- Translate complex business needs into clear functional and technical requirements ensuring traceability and testability.
- Partner with engineering QA and product management to ensure timely high-quality delivery aligned with scope.
- Facilitate stakeholder workshops sprint reviews and backlog refinement sessions under an Agile framework.
- Conduct validation and acceptance testing to ensure solutions meet business objectives.
- Mentor and guide other analysts or project contributors on best practices standards and methodologies.
- Drive change-management readiness by ensuring documentation communication and user enablement plans are in place.
Bonus Points
- Experience with NetSuite ERP CRM or SaaS solution implementations.
- Certification in Agile (CSPO/PSPO CSM/PSM) or Project Management (PMP PRINCE2).
- Proven exposure to AI-driven business process re-engineering or automation governance.
Responsibilities
Key Responsibilities:
- Lead end-to-end business analysis for Customer Success transformation and related initiatives.
- Identify and deliver automation opportunities leveraging AI or rule-based workflows to improve efficiency and accuracy.
- Translate complex business needs into clear functional and technical requirements ensuring traceability and testability.
- Partner with engineering QA and product management to ensure timely high-quality delivery aligned with scope.
- Facilitate stakeholder workshops sprint reviews and backlog refinement sessions under an Agile framework.
- Conduct validation and acceptance testing to ensure solutions meet business objectives.
- Mentor and guide other analysts or project contributors on best practices standards and methodologies.
- Drive change-management readiness by ensuring documentation communication and user enablement plans are in place.
Qualifications
Career Level - IC4
Required Experience:
Staff IC
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
About Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more
