Revenue Operations Analyst

Mexico City - Mexico

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description

An industry-leading tech company!

At Zendesk we build software that delivers the ultimate customer experience. Your favorite brands (like Airbnb Uber Slack and OpenTable) use our products to engage you as a customer and we lead the industry with beautifully simple software. And were constantly innovating - no really we cant wait to outdo ourselves in the near future!

What youll do:

Zendesk is seeking a detailed organized high energy Revenue Operations Analyst to join our Revenue Operations team. A successful candidate will be a self starter with a strategic leadership mindset able to manage time and balance responsibilities in a dynamic rapidly evolving environment. The main objective of this role will be to support our sales organization in our commerce to cash processes to ensure deals align with our corporate strategies are compliant and meet our business goals as well as process and streamline our professional services billings.

Responsibilities:

Ensure all professional and managed services are billed timely and accurately by working close with the professional services team
Assist in transitioning the professional & managed services billings process to AMER region for efficiency improvements and assist in streamlining the overall process once transitioned
Advise sales reps through the deal flow process and review each Service Order to ensure it conforms to finance audit reviews and revenue recognition policies
Enable best practices and prepare non-standard and/or strategic deals for management review
Advise on nonstandard deal structures pricing models and commercial terms
Enable sales new hires on systems navigation engagement models and best practices
Provide ticketing support for all Sales Billing and Provisioning related issues from both internal and external customers
Ensure the billing system and invoicing reflect correct information for each customer according to contract terms
Drive proactive communication with internal business partners such as: Sales Finance Legal Revenue Recognition IT and Sales management on any urgent orders or exceptions
Ensure SOX compliance by assisting and preparing monthly/quarterly close items
Support ad-hoc reporting and projects focusing on process improvement and automation

Requirements:

Bachelors degree in Business or Finance
2 years of experience working with supporting and advising Sales and other cross-functional teams
Flexibility with schedule due to end of month/quarter demands
Strong communication and documentation skills
Energetic dedicated and self-driven
Ability to work independently within a team environment
Experience with SaaS subscription billing model
Understanding of T&M and milestone billing
Familiarity with basic accounting concepts and principles
Analytical skills and experience with contract management
Experience working with G-Suite Sheets Docs and Slides
Experience with Salesforce (SFDC) Salesforce CPQ and Zuora a plus

Where We Work

Zendesk is not your average tech company. We have all the stuff youd expect - competitive pay benefits appealing offices snacks and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance from flexible hours to remote work to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.

Required Experience:

Job DescriptionAn industry-leading tech company!At Zendesk we build software that delivers the ultimate customer experience. Your favorite brands (like Airbnb Uber Slack and OpenTable) use our products to engage you as a customer and we lead the industry with beautifully simple software. And were co...