Customer Programme Manager

Beijing - China

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Role and Responsibilities:

Act as program point of contact for customer needs & issues with regard to connected aircraft in close relation with the FCO-team for linefit regional sales SR or MRO for line- and retrofit as well as in-service issues
Manage Early Adopter Programs for Chinese Airlines
Manage co-design Workshops with customers with support from marketing and SXE
Manage customer programs from campaign & offer phase via contract signature through deployment and in-service execution - securing customer satisfaction and fulfillment of contractual obligations and a profitable P&L
Work with Sales & Marketing teams (ACCx) to build lasting customer relationships and develop Connected Aircraft business in line with growth objectives
Lead the co-design of customer offers & solutions tailored to the specific needs and value opportunities of individual customers.
Act as programme point of contact for customer needs & issues in close relation with the Global Account Management (GAM) team. Trigger relevant initiatives aimed at improving customer satisfaction.
Champion the customer perspective internally acting as the Voice of the Customer and leading initiatives that enhance customer satisfaction (e.g. through transformation)
Understanding the China specifics market trends and working closely with SXE team to embark digital partners

Qualification:

Fluent in Chinese
Demonstrated achievements relevant to customer facing roles
A comprehensive understanding of airline business and operations
A strong business acumen and customer-mindset with demonstrated achievements in the end-to-end management of customer programs
A deep understanding of technical architectures/solutions and the business stakes related to connectivity / connected aircraft
A strong project management skills
Excellent communication and stakeholder management skills with the ability to build lasting trustful relationships at all levels both internally and externally

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.

Company:

Airbus (China) Enterprise Management and Services

Employment Type:

Fixed term

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Experience Level:

Professional

Job Family:

Customer Account and Service Management

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background age gender disability sexual orientation or religious belief.

Airbus is and always has been committed to equal opportunities for all. As such we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to.

At Airbus we support you to work connect and collaborate more easily and flexibly. Wherever possible we foster flexible working arrangements to stimulate innovative thinking.

Required Experience:

Manager

Job Description:Role and Responsibilities:Act as program point of contact for customer needs & issues with regard to connected aircraft in close relation with the FCO-team for linefit regional sales SR or MRO for line- and retrofit as well as in-service issuesManage Early Adopter Programs for Chines...