Lead, Business Operations & Project Management

About Us

Abacus Insights is changing the way healthcare works for you. Were on a mission to unlock the power of data so health plans can enable the right care at the right timemaking life better for millions of people. No more data silos no more inefficiencies. Just smarter care lower costs and better experiences.

Backed by $100M from top VCs were tackling big challenges in an industry thats ready for change. And while GenAI is still new for many weve already mastered turning complex healthcare data into clear actionable insights. Thats our superpowerand its why were leading the way.

Abacus innovation starts with people. Were bold curious and collaborativebecause the best ideas come from working together. Ready to make an impact Join us and lets build the future together.

Job Description: Lead Business Operations & Project Management

Company Overview

Abacus Insights is a mission-driven growth-stage technology company dedicated to transforming the healthcare industry. Our innovative platform enables secure efficient and flexible exchange of healthcare data empowering clients to deliver personalized patient experiences improve health outcomes and reduce costs. Since our founding in 2017 Abacus has raised over $80 million from leading VC firms and built a reputation as the US leader in usable data for payers. We are committed to diversity equity and inclusion and provide equal employment opportunities to all applicants.

About the Role

As the Lead Business Operations & Project Management you will play a pivotal role in scaling delivery excellence and operational rigor across Abacus Insights. This hybrid position combines project management leadership with business operations and capacity planning directly influencing resource utilization delivery governance and knowledge management. You will collaborate cross-functionally with PMO Sales Delivery Finance and Product teams to drive structured data-driven practices that enhance planning tracking and value delivery.

Key Responsibilities

Project & Program Management

• Lead scrum teams as Scrum Master for client delivery projects facilitating sprint planning backlog grooming daily stand-ups and retrospectives.
• Serve as the central coordinator between cross-functional teams supporting project scoping planning and timeline estimation.
• Monitor and report project progress risks and blockers ensuring timely resolution and transparency.
• Contribute to the development and continuous improvement of PMO standards tools and delivery frameworks.
• Mentor team members on Agile best practices and Abacus-specific workflows fostering a culture of accountability and adaptability.
• Maintain comprehensive project documentation and provide additional support to program management as needed.

Resource & Capacity Management

• Build and lead resource and capacity planning frameworks across delivery teams.
• Align headcount demand with pipeline and active work by partnering with Sales Account Management Functional Managers and PMO.
• Manage allocation processes and utilization tracking enforcing compliance with time tracking standards.
• Oversee time tracking hygiene and project setup integrity in Replicon or similar tools supporting portfolio management and financial reporting.
• Develop and maintain rolling 12-month capacity projections providing insights into capacity vs. demand to inform resource strategies.
• Drive technology strategy for continual improvement in capacity management processes.

Qualifications

• 8 years of experience in corporate PMO project coordination or business operations roles (Healthcare/SaaS/Tech experience preferred).
• 5 years of professional experience in IT project management including Agile methodologies.
• Strong background in software development technologies (experience or training).
• Familiarity with project governance frameworks and time tracking systems (Replicon experience strongly preferred).
• Proficient in Excel Power BI and reporting tools; comfortable working with data to drive insights.
• Excellent verbal and written communication skills with strong relationship-building and stakeholder management abilities.
• Ability to work independently and influence cross-functional teams.
• Project Management Professional (PMP) Prince2 or Certified Scrum Master certification is a plus.

Our Commitment as an Equal Opportunity Employer

As a mission-led technology company helping to drive better healthcare outcomes Abacus Insights believes that the best innovation and value we can bring to our customers comes from diverse ideas thoughts experiences and perspectives. Therefore we dedicate resources to building diverse teams and providing equal employment opportunities to all applicants. Abacus prohibits discrimination and harassment regarding race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

At the heart of who we are is a commitment to continuously and intentionally building an inclusive cultureone that empowers every team member across the globe to do their best work and bring their authentic selves. We carry that same commitment into our hiring process aiming to create an interview experience where you feel comfortable and confident showcasing your strengths. If theres anything we can do to support thatbig or smallplease let us know.