Enterprise Support Administrator
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Join our Team as a Enterprise Support Administrator!
Location: Gurugram
UK Shift
About the role:
Are you passionate about delivering exceptional support to Enterprise customers Were looking for a highly organised proactive individual to join our Customer Service Enterprise Team as an Enterprise Support Administrator. This vital role supports our order placement process and ensures customer needs are met efficiently and accurately.
What makes you a great fit:
Previous experience in customer service order support or a similar role
Strong attention to detail and excellent problem-solving skills
Proactive with a positive can-do attitude
Excellent communication and interpersonal abilities
Able to manage multiple tasks and priorities effectively
Familiarity with enterprise-level customer support environments
Proficiency with CRM systems and customer service tools
Self-motivated especially for repetitive administrative tasks
Strong time management and organisational skills
Confident in written and verbal communication
Key responsibilities:
Accurately place a high volume of daily orders ensuring efficiency and minimal errors to
Follow bespoke order processes and keep up to date with daily operational changes
Respond promptly to internal teams and support order queries
Action administrative changes and updates on Enterprise accounts
Set follow-up tasks and monitor progress through to connection or dispatch
Collaborate with internal teams to resolve order escalations
Maintain accurate records of customer interactions in CRM systems
Use and adapt templates to provide internal and external updates
Keep customer-specific order details current and accurate
Work collaboratively with your team to minimise order placement errors
Perks for our People:
Holidays: 18 days annual leave 6 public holidays
Other Leave: 7 days casual leave 7 days sick leave
Development: In-House Training Academy
Wellbeing: Mental Health support
Who we are:
Onecom is an award-winning provider of Communication Technology trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
ED&I:
We are committed to equity diversity and inclusion and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
Key Skills
- SAP BusinessObjects
- Enterprise Architecture
- Hybris
- SAP HANA
- SAP
- TOGAF
- Solution Architecture
- Cloud Architecture
- SAP BW 4HANA
- Salesforce
- SAP S/4HANA
- SAP ERP
About Company
Were the UKs leading business telephony and cloud communications provider.Delivering IT services contact centre technology unified comms fixed-line voice connectivity and managed cloud solutions.
