Website Manager 12 months Maternity Cover
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Location
Worcester & Cheltenham UK
Type
Fixed Term Contract - 12 months Maternity Cover
Welcome to Motel
Our story began during a road trip in the 1990s where our founders Will and Andy travelled across America collecting vintage items while living out of motels. They started purchasing vintage clothing in the USA and selling it wholesale which eventually led to the creation of stores. From there they began designing reworked vintage pieces and thus Motel was born.
Over 30 years and a team of 200 people later every piece of clothing we make is created with the same spirit of fun freedom and adventure as the road trip that first defined the brand. Were still ambitious and independent but now were a global team - we work from an operational base in Worcester a design studio in London and a creative studio in Bali.
The role
The Website Store Manager oversees the day-to-day operations development of our online store. The ideal candidate will possess a strong background in e-commerce digital marketing and customer service with a proven track record of driving online sales and enhancing the overall customer experience
Main tasks & responsibilities
E-commerce Operations:
Manage the end-to-end ecommerce process including product listings search site architecture descriptions inventory management and order fulfillment.
Ensure the website is up-to-date with the latest products pricing and promotions.
Collaborate with cross-functional teams to optimise the online customer journey
Marketing and Promotions:
Collaborate with the marketing team to plan and execute online marketing campaigns.
Implement promotions discounts and loyalty programs to drive customer acquisition and retention.
Digital Marketing:
Oversee the building of digital marketing campaigns on platforms such as Meta and Tiktok and the maintenance of those platforms. Building and optimizing landing pages for those marketing campaigns to optimise campaign performance across multiple territories and accounts.
Customer Service:
Implement strategies to enhance the overall customer experience including personalized communication and feedback mechanisms.
Website Analytics and Reporting:
Utilise analytics tools to track e-commerce performance metrics.
Generate regular reports on sales website traffic and customer behavior to inform decision-making.
Collaboration:
Work closely with the marketing sales and product teams to align online activities with overall business goals.
Coordinate with web developers designers and third-party vendors to optimize the websites functionality and user experience.
Manage Vendor and Partner Management:
Manage relationships with third-party vendors providing e-commerce services.
Team Leadership and Development:
Lead and inspire a team of e-commerce professionals.
Provide coaching training and support to ensure the teams success.
Weekly meeting with the team and one to one.
Manage the teams workloads and set weekly tasks.
Motivate and drive the team to meet their professional objectives within their roles.
Maintain that all the below tasks are completed by the team daily/weekly.
Written Content Creation:
Write and edit product descriptions landing page copy and other website content ensuring accuracy and alignment with our brands tone and style.
Develop engaging and SEO-friendly content to improve website traffic and search engine rankings.
About you
Bachelors degree in Marketing Business Ecommerce or a related field.
Proven experience in ecommerce management with a minimum of 1 year in a similar role.
Strong understanding of ecommerce platforms (e.g. Shopify Magento App management) and digital marketing tools (e.g. Google Analytics SEMrush Klaviyo).
Demonstrated success in driving online sales and achieving revenue targets.
Excellent analytical skills with the ability to interpret data and make data-driven decisions.
Proficient in SEO and other digital marketing strategies.
Strong project management and organisational skills with the ability to manage multiple projects simultaneously.
Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
A proactive innovative and results-oriented mindset.
Whats in it for you
Competitive salary in line with industry benchmarking
3% employer pension contribution 5% employee contribution as standard
33 days annual leave inclusive of bank holidays with additional days for long service
Birthday day off
Team socials and meetups
Monthly well-being activities to support
Tailored progression pathways
A thorough EAP scheme offering financial legal and health support
Access to professional support & mentoring
Bonus Scheme for all employees paid out twice a year
Motel 50% discount
Motel is a growth mentality company
Motel Rocks Group Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Key Skills
- Digital Marketing
- CSS
- Content Management Systems
- HTML5
- Website Management
- Website Maintenance
- Drupal
- Adobe Experience Manager
- PHP
- SEO
- Web Design
- Wordpress
