Field Services Manager

Chesapeake, VA - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

Leadership & Coordination
- Lead and manage field service technicians supporting retail store operations.
- Act as the primary point of contact for escalations from store teams.
- Coordinate with IT facilities and vendor partners to resolve complex issues.
Operational Support
- Oversee installation configuration and maintenance of store IT systems (POS networking printers kiosks etc.).
- Ensure timely response to incidents service requests and preventive maintenance tasks.
- Monitor service performance against SLAs and KPIs.
Process & Continuous Improvement
- Develop and enforce standard operating procedures for field services.
- Identify recurring issues and drive root cause analysis to reduce downtime.
- Implement automation and best practices to improve efficiency.
Stakeholder Engagement
- Collaborate with store managers regional operations and corporate IT teams.
- Provide regular updates on service performance and improvement initiatives.
- Support rollout of new technologies and store upgrades.

Key Responsibilities Leadership & Coordination Lead and manage field service technicians supporting retail store operations. Act as the primary point of contact for escalations from store teams. Coordinate with IT facilities and vendor partners to resolve complex issues. Operational Support Ove...