Product Manager – Banking & Payments (Fraud & Disputes)

Role Name: Product Manager - Banking & Payments (Fraud & Disputes)

Location: Sunrise FL
Employment Type: Full-Time
Experience Required: 8-12 Years

Job Summary

We are looking for an accomplished Product Manager with deep expertise in Banking and Payments specifically in Fraud Detection and Dispute Management. This role requires ownership of complex financial products that sit at the intersection of risk compliance technology and customer experience.

The ideal candidate is strategic analytical and decisivecapable of driving product vision while working closely with cross-functional teams to deliver secure compliant and scalable payment solutions.

Key Responsibilities

Product Strategy & Roadmap

• Define and own the product roadmap for Fraud Disputes and Payment Processing platforms.

• Align product strategy with business objectives regulatory requirements and customer needs.

• Identify gaps in existing systems and propose innovative compliant solutions.

Stakeholder & Client Management

• Collaborate with senior stakeholders across Risk Compliance Operations Engineering and Legal teams.

• Act as the primary liaison between business and technical teams.

• Present product updates insights and recommendations to leadership.

Fraud & Dispute Domain Leadership

• Lead initiatives related to fraud monitoring chargebacks disputes claims and transaction risk.

• Ensure adherence to banking regulations card network rules (Visa/Mastercard) and internal risk policies.

• Analyze fraud and dispute trends KPIs and loss metrics to guide enhancements.

Product Development & Delivery

• Create detailed product requirements epics and user stories.

• Prioritize backlogs and drive sprint planning in Agile environments.

• Support UAT release management and post-release optimization.

Data & Analytics

• Use data-driven insights to evaluate product performance and customer impact.

• Define and track success metrics related to fraud reduction dispute resolution efficiency and customer satisfaction.

Required Skills & Experience

Domain Experience

• 8 years of Product Management experience in Banking Financial Services or Payments.

• Strong hands-on experience with Fraud Detection Dispute Management and Chargeback processes.

• Deep understanding of payment flows transaction lifecycle and risk controls.

Technical & Functional Skills

• Experience working with payment gateways core banking systems or card processing platforms.

• Ability to translate complex business requirements into technical solutions.

• Familiarity with Agile/Scrum product delivery models.

• Strong analytical and problem-solving skills.

Regulatory & Compliance Knowledge

• Working knowledge of PCI-DSS AML KYC and card network compliance standards.

• Understanding of fraud rules alerts thresholds and exception handling.

Preferred Qualifications

• Experience in digital banking cards or payment processing platforms.

• Exposure to fraud tools risk engines or dispute management systems.

• Prior experience working in large enterprise or regulated financial environments.

• Bachelors degree in Business Technology Finance or a related field (MBA preferred).

Soft Skills & Competencies

• Strong leadership and decision-making abilities.

• Excellent communication and stakeholder management skills.

• High ownership mindset with attention to detail.

• Ability to operate in fast-paced high-impact environments.