IT Systems Administrator
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Job Location:
Carrollton, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Company Overview
As one of the largest independent insurance agencies in Texas we are proud to be recognized for our exceptional values-driven culture and consistently named among the best places to work. Our reputation reflects our commitment to outstanding client service meaningful philanthropic efforts employee well-being strong financial stewardship and a promising future.
The IT Systems Administrator is responsible for the administration configuration and maintenance of enterprise systems and platforms including Salesforce Power BI Applied Epic and Microsoft Shared Services. This role ensures that applications users data and integrations operate smoothly securely and efficiently to support a 200 employee organization.
The ideal candidate combines strong systems administration experience with the ability to support business processes automate workflows and enhance cross-platform integrations that drive innovation and growth.
Essential Duties and Responsibilities
Systems Administration & Support
- Administer configure and maintain Salesforce Power BI Applied Epic Microsoft 365 and Active Directory environments.
- Manage user accounts permissions security roles and data access.
- Monitor system performance troubleshoot issues and support end-users as needed.
- Ensure documentation of system configurations workflows and procedures is accurate and updated.
Platform Configuration & Optimization
Maintenance & Upgrades- Customize application features dashboards and workflow automations to improve system performance and user efficiency.
- Develop and maintain reports and dashboards in Salesforce and Power BI to support business analytics.
- Support system integrations and data flows between platforms ensuring consistency and reliability.
- Collaborate with IT leadership and business teams to identify opportunities for process automation and improvements.
- Plan and implement system patches upgrades and enhancements across supported platforms.
- Coordinate change management testing and user communications for system updates.
- Maintain high system availability through proactive monitoring and issue resolution.
- Administer and enforce identity and access policies in Active Directory/Azure AD.
- Maintain data protection standards across all systems in alignment with regulatory requirements.
- Support backup disaster recovery and business continuity planning.
- Provide Tier 2/3 escalation support in partnership with IT service desk and engineering resources.
- Participate in project planning deployment and cross-functional initiatives.
- Train users to improve adoption understanding and effective use of technology systems.
- Work closely with vendors and partners to resolve issues implement enhancements and ensure service quality.
- Strong analytical problem-solving and troubleshooting abilities.
- Excellent communication skills with both technical and non-technical stakeholders.
- Highly organized with strong attention to detail.
- Ability to work independently and as part of a cross-functional team in a fast-paced environment.
Qualifications and Experience
- Bachelors degree in Information Systems Computer Science or related field; or equivalent work experience.
- 3 years of experience in systems administration or IT support in a mid-size corporate environment.
- Experience in the insurance industry or financial services preferred.
- Working knowledge of Active Directory / Azure AD Group Policy and identity management practices.
- Hands-on experience with one or more of the following systems:
- Salesforce (administration flows configuration)
- Power BI (reports dashboards data models)
- Applied Epic (configuration user administration)
- Microsoft 365 / Shared Services including Teams SharePoint Exchange
- Understanding of API connections data integrations and scripting preferred.
- Familiarity with security standards backup processes and change control.
Compensation and Benefits
- Competitive compensation package.
- Structured professional development and career growth opportunities.
- Generous paid time off and recognized holidays.
- Comprehensive benefits package including company 401(k) match.
- Gym membership reimbursement.
- Flexible work arrangements including work-from-home options where applicable.
Hotchkiss Insurance is an Equal Opportunity Employer and a drug-free workplace.
All applicants must be authorized to work in and currently reside in the United States.
No agencies or third-party inquiries.
Required Experience:
Senior IC
Key Skills
- Clerical
- Abinitio
- Chiller
- Application Engineering
- ELV
- AV
About Company
Hotchkiss Insurance is a trusted Texas business insurance company with over 45 years of experience offering insurance solutions to clients of all sizes.
