Information Technology Specialist (0080340)

Position Title:Information Technology Specialist

Position Number:0080340

Location:Kapiolani Community College

Department:Center for Excellence in Learning Teaching and Technology (CELTT)

Bargaining Unit Code:08

Department ID:

Pay Band:B

Reports to:Information Technology Specialist

Salary:See Salary Schedules and Placement Information

Full Time/Part Time:Full Time

Temporary/Permanent:Permanent

Introduction:

The Center for Excellence in Learning Teaching and Technology (CELTT) is responsible for planning developing and delivering high-quality computing and media resources and services for student learning administrative operations faculty and staff development and delivery of instruction and services. The primary purpose of this position is to support video production services and computer tech support.

Duties and Responsibilities:

(NOTE: ** denotes Essential Functions)

• **Oversees management and directs the operation of the Centers digital media assets for the campus including but not limited to: closed captioning system video production informational production and delivery and consultation.

• **Under general supervision initiates changes to department policies and standard operating procedures to achieve the most efficient and economical service as related to primary areas of responsibility.

• **Reviews analyzes and modifies policies and procedures in the areas of closed captioning and technical support to ensure optimum efficiency and service to clients.

• **Coordinates scheduling of productions and production staff. Supervises others involved in productions such as Media Specialists Educational Specialists student assistants and interns. Serves as Production Manager and Digital Systems Specialist under the direction of the CELTT Coordinator.

• **Evaluates A/V needs and requirements installs and supports end users in use.

• **Produces videos for cable that are informational and for class content. This includes highlighting campus programs and events that can be viewed online and on cable.

• **Setups maintains and administers department video conferencing systems and systems that are part of the UH System conferencing network e.g. HITS Zoom polystudio etc.

• Knowledge of Mac and PC computer systems setup configuration troubleshooting and maintenance of Mac and PC computer systems.

• **Performs equipment troubleshooting maintenance replacement repair and upgrades on professional broadcast and production equipment.

• **Monitors and participates in responding to any including complex and in-depth digital media-related queries and concerns that come via email phone or in-person from faculty staff other institutions and community members.

• **Evaluates new technologies for application in digital-media production

• Researches and consults with faculty on new technologies and makes recommendations.

• Makes thoughtful and informed recommendations to the College regarding the procurement of equipment.

• Troubleshoots software problems as needed.

• **Advises individuals and groups having diverse viewpoints and opinions on digital media content and management and recommend the most appropriate effective and efficient solution. Advise and train staff and end users of those systems and resources for which this position is responsible.

• Trains faculty and staff on software and best practices for education.

• **Working knowledge of maintaining data documentation such as SAN systems for asset management NAS for file sharing servers and data archiving and web servers.

• Assists faculty and staff in troubleshooting software problems as needed.

• Works with and provide technical advice to faculty and staff using digital media.

• **Creates digital assets and ensure that they are properly prepared for use; establish methods for: design development deployment compression transfer and archiving per UH standards

• Responsible for assisting management application and advancement of the college website intranet and other institutional websites.

• Assists clients in interpreting and adhering to federal UH and KCC policies and guidelines.

• Maintains currency of knowledge in the computing field by pursuing a course of professional development as agreed upon with the immediate supervisor and department head.

• **Performs equipment troubleshooting maintenance replacement repair and upgrades for computer systems digital broadcast and production equipment.

• Works outside normally scheduled work hours including day night weekend and/or holiday hours as needed and directed by the CELTT coordinator.

• Other duties as assigned

Minimum Qualifications

• Possession of a pertinent baccalaureate educational degree in communications information technology educational technology or related field and 3 years of progressively responsible professional information technology experience with responsibilities for mixed multimedia production including video audio and animation and the specification for asset management and online interactivity of which 2 years of the experience must have been comparable in scope and complexity to the next lower payband in the University of Hawaii broadband system; or any equivalent combination of education and/or professional work experience which provides the required education knowledge skills and abilities as indicated.

• Considerable working knowledge of distance learning multimedia development user interface design and video production as demonstrated by the broad knowledge and understanding of the full range of pertinent standard and evolving information technology concepts principles and methodology.

• Considerable working knowledge and understanding of the broad technology systems hardware and software associated with Windows and Mac computers Internet protocols including support and administration of related servers.

• Demonstrated ability to recognize a wide range of intricate problems use reasoning and logic to determine accurate causes and apply principles and practices to determine evaluate integrate and implement practical and thorough solutions in an effective and timely manner.

• Demonstrated ability to interpret and present information and ideas clearly and accurately in writing verbally and by preparation of reports and other materials.

• Demonstrated ability to establish and maintain effective working relationships with internal and external organizations groups team leaders and members and individuals.

• Demonstrated ability to lead subordinates manage work priorities and projects and manage employee relations.

Desirable Qualifications

• Extensive working knowledge of setting up configuring and maintaining streaming technology servers.

• Extensive working knowledge in the use of OSX Server for media distribution.

• Extensive working knowledge of server security protocols.

• Extensive working knowledge of streaming technology.

• Extensive working knowledge of user-interface design.

• Extensive knowledge of instructional design principles.

• Considerable working knowledge and understanding of mobile devices and operating systems such as iOS and Android.

• Extensive knowledge & demonstrated proficiency in the use of compression tools to optimize files for multiple platforms (Online offline print and mobile).

• Extensive knowledge of embedding media assets into an online learning environment.

• Extensive knowledge of software used for closed captioning (MacCaption).

• Experience and demonstrated proficiency in setup and maintenance of RSS feeds such as podcasts blogs vlogs and iTunesU.

• At least one (1) year of professional experience in troubleshooting and maintaining hardware associated with creation of online assets including cameras mixers and lighting systems.

• Considerable experience in production studio management including setup of lighting set design maintenance of equipment and scheduling.

• At least one (1) year of professional experience with media production in higher education

• At least one (1) year of professional experience in the use of hardware and software associated with audio/video pre-production production and post-production.

• Ability to use social media tools and mobile applications.

• At least one (1) year of professional experience working with people of diverse socioeconomic and multicultural backgrounds.

• Demonstrated ability to lead subordinates manage work priorities and projects and manage employee relations.

• Ability to work a variable work schedule and work outside normally scheduled work hours including day night weekend and/or holiday hours as directed.

• Demonstrated ability to speak read comprehend interpret and write fluently in English; and interpret and present information and ideas clearly and accurately in writing verbally and by preparation of reports and other materials.

1. Cover letter;
2. Resume;
3. The names and contact information (telephone number and email addresses) of at least three professional references; and
4. Official graduate and undergraduate transcript(s) showing degree and coursework to date appropriate to the position (copies of official transcripts are acceptable; however original official transcripts will be required at the time of hire.) Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services Inc. verifying the degree equivalency to that of an accredited institution within the USA. The expense of the evaluation shall be borne by the applicant.
   • Academic record/grade summaries will NOT be accepted
   • Diplomas and copies will NOT be accepted
     

• The application will be incomplete if materials are unreadable illegible password protected missing or corrupted; therefore late or incomplete applications will not be considered. All requested documents/information become the property of Kapiolani Community College and will not be returned.
• Please do not include any self-identifying photos and redact any references to confidential information on submitted documents (social security number date of birth etc.).
• Applications lacking copies of transcripts will be reviewed based on work experience equivalency to meet minimum qualifications (MQs). All minimum qualifications must be met by the closing date.
• If you have not applied for a position before using NEOGOV you will need to create an account.

The University of Hawaii is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment including on the basis of veteran and disability status. For more information visit: is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act annual campus crime statistics for the University of Hawaii may be viewed at: or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement bargaining unit members receive priority consideration for APT job vacancies. As a result external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request: The University of Hawaii complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information please refer to the following link: Experience:

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