Senior Support Analyst

Arcadis is the worlds leading company delivering sustainable design engineering and consultancy solutions for natural and built assets.

We are more than 36000 people in over 70 countries dedicated toimproving quality of life. Everyone has an important role to play. With the power of many curious minds together we can solve the worlds most complex challenges and deliver more impact together.

Role description:

Arcadis is hiring a Senior Support Analyst to join our Digital Intelligence team where we deliver advanced IT solutions supporting Intelligent Transportation Systems (ITS). Our systems professionals lead infrastructure deployments software integration and complex troubleshootingdriving innovation in global transportation technology.

This position combines remote flexibility with on-site work at our Boca Raton location.

Role accountabilities:

• Provide advanced end-to-end IT systems and application support for external customers in private and public sectors.
• Lead support and maintenance of Intelligent Transportation Systems (ITS) infrastructure including software compute storage network and cloud components.
• Configure monitor and optimize network monitoring systems (e.g. PRTG) for compute nodes networking equipment storage systems and custom applications.
• Install configure and administer physical compute nodes and hypervisors (VMware Hyper-V Oracle KVM).
• Provision and manage AWS/Azure cloud resources including performance tuning and cost optimization.
• Perform advanced VM operations: replication cloning backups monitoring and troubleshooting.
• Configure manage and troubleshoot Juniper and Cisco/Meraki network switches and routers including VLANs routing protocols firmware upgrades and CLI-based configuration.
• Perform patching updates and maintenance on Windows Server environments ().
• Administer Linux environments (Ubuntu Rocky Linux AWS Linux) for system performance security hardening and automation.
• Collaborate with cross-functional teams to design and implement scalable infrastructure solutions.
• Document procedures configurations and troubleshooting steps for compliance and knowledge sharing.
• Participate in on-call rotation and provide after-hours support as needed.
• Provide mentorship to other support members.
• Occasional overnight travel (up to 20%).

Qualifications & Experience:

• Post-secondary degree in Computer Science Electrical/Computer Engineering or equivalent.
• 6 years of experience in IT infrastructure support including physical servers virtualization and cloud platforms.
• Expert-level experience with Windows Server OS lifecycle management.
• Proficient in deploying and administering Dell/HP servers storage arrays and virtualization platforms (VMware Hyper-V Oracle KVM).
• Advanced knowledge of TCP/IP networking VLANs routing protocols and performance tuning.
• Hands-on experience with Juniper and Cisco/Meraki network switches and routers including CLI configuration and troubleshooting.
• Strong Linux administration skills (Ubuntu Rocky Linux AWS Linux).
• Familiarity with automation tools (Ansible Bash scripting) and monitoring systems.
• Proven ability to manage multiple priorities mentor junior team members and lead complex projects.
• Comfortable with physical lift movement & installation of IT hardware (servers switches storage).
• Experience in performing recurring maintenance physical IT hardware (servers switches storage).
• Willingness to participate in on-call and after-hours support schedules.

Why Arcadis

We can only achieve our goals when everyone is empowered to be their best. We believe everyones contribution matters. Its why we are pioneering a skills-based approach where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

Youll do meaningful work and no matter what role youll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark on your career your colleagues your clients your life and the world around you.

Together we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality Diversity Inclusion & Belonging

We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women minorities people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race creed color religion national origin sex age disability marital status sexual orientation gender identity citizenship status disability veteran status or any other basis prohibited by law.

Arcadis offers benefits for full time and part time positions. These benefits include medical dental and vision EAP 401K STD LTD AD&D life insurance paid parental leave reward & recognition program and optional benefits including wellbeing benefits adoption assistance and tuition reimbursement. We offer nine paid holidays and 15 days PTO that accrue per salary range for this position is $80000 - $107000. Actual salaries will vary and are based on several factors such as experience education budget internal equity project and location.

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