Inside Sales Associate – Pre-Sales & Customer Experience

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 5 days ago

Vacancies: 1 Vacancy

Job Summary

Description

Department: Pre-Sales

Location: Marol Andheri (East) Mumbai

Role Overview

The Inside Sales Associate plays a critical role in engaging inbound leads nurturing customer relationships and driving qualified site visits for our premium managed co-living spaces. The role demands disciplined follow-up structured communication and strong CRM hygiene to ensure every lead is efficiently progressed through the customer journey; from inquiry to booking.

Key Responsibilities

1. Lead Engagement

Call every new lead assigned in the CRM within the defined turnaround time (TAT).
Maintain a professional and consultative communication tone while explaining the Yukio concept and offerings.
Log every call attempt outcome and next action in CRM.

2. Follow-Up Discipline

Execute the complete call-attempt cycle for unresponsive customers before marking leads as dropped.
Maintain consistent follow-ups across WhatsApp and calls to maximize conversions.

3. Lead Qualification

Assess all leads using the 5-point qualification matrix:
Concept understanding location preference budget customer profile and move-in timeline.
Identify high-potential leads and prioritize them for site visits.

4. Site Visit Scheduling

Fix customer-preferred visit slots update CRM with accurate scheduling details and confirm attendance.
Coordinate with on-site sales teams and ensure seamless experience during property visits.

5. Sales Handover

Complete CRM updates before handover to sales including customer details and lead ID.
Share lead handover communication with sales to ensure clarity and continuity.

6. Post-Site Visit Nurturing

Reconnect with customers post-visit to identify objections clarify doubts and support booking closure.
Collaborate closely with the sales team to address specific concerns and maintain engagement.

7. CRM Hygiene

Record every customer interaction with accurate tagging comments and next-step actions.
Avoid using external trackers ensuring CRM remains the single source of truth.

Qualifications & Skills

Graduate in any discipline; In Sales/Marketing preferred.
13 years of experience in inside sales pre-sales or tele-calling.
Strong communication objection handling and relationship-building skills.
Comfortable working with CRM systems lead dashboards and digital communication tools.
Goal-oriented mindset with a focus on conversions and process discipline.

DescriptionDepartment: Pre-SalesLocation: Marol Andheri (East) MumbaiRole OverviewThe Inside Sales Associate plays a critical role in engaging inbound leads nurturing customer relationships and driving qualified site visits for our premium managed co-living spaces. The role demands disciplined follo...