Technical Application Specialist I (Michigan, Nebraska or Missouri)
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Job Location:
Saint Louis, MI - USA
Monthly Salary:
$ 60000 - 120000
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION:
About Abbott
Abbott is a global healthcare leader creating breakthrough science to improve peoples health. Were always looking towards the future anticipating changes in medical science and technology.
Our diagnostic solutions are used in hospitals laboratories and clinics around the globe. The crucial information derived from our tests instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
Working at Abbott
At Abbott you can do work that matters grow and learn care for yourself and family be your true self and live a full life. Youll also have access to:
Career development with an international company where you can grow the career you dream of.
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
An excellent retirement savings plan with high employer contribution
Tuition reimbursement the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelors degree.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity working mothers female executives and scientists.
The Opportunity
This is a field-based position with 90% or more travel expectation.
Qualified candidates must currently live in the territory near a major airport.
Qualified candidates must currently live in the Michigan Nebraska or Missouri area.
Qualified candidates preferred to live in the Central part of the US.
Must have a Valid Drivers License.
What Youll Work On
Provide primary support to ADD customers and field personnel for the most complex instruments focusing on onsite integration assay training and troubleshooting.
Serve as a key resource for resolving instrument and reagent issues both onsite and remotely and ensure all relevant information is documented in the complaint handling system.
Lead complex instrument and reagent integrations at customer sites collaborating with project managers to execute technical plans.
Conduct entrance interviews to assess customer needs and manage expectations; plan and oversee the integration process.
Provide onsite operations training to customers.
Manage integration timelines and conduct exit interviews to present results and secure customer buy-in.
Deliver technical support onsite and remotely for hardware software and reagent issues; troubleshoot and resolve performance concerns to improve customer self-sufficiency.
Accurately document complaints and resolutions in the CAPA system; contribute to continuous improvement by identifying product and process gaps.
Act as a Subject Matter Expert (SME) for internal teams influencing sales service and support strategies.
Provide feedback on new product performance and customer usability to drive design improvements.
Support account management in critical situations collaborating across sales and service teams.
Maintain technical proficiency and adhere to defined work processes safety guidelines and documentation standards.
Manage project time and customer accounts to align with organizational priorities and sales objectives.
High visibility role influencing customer satisfaction.
Operates independently with broad discretion; collaborates across teams and functions.
Drives CAPA effectiveness through accurate documentation and resolution of customer concerns.
Upholds integrity and transparency in all customer and internal interactions.
Required Qualifications
Bachelors degree in Clinical Laboratory Science/Medical Technology Chemistry Biology or other Health Science related fields
Two (2) years experience in Clinical Laboratory environment technical call center or Abbott Diagnostics products
Preferred Requirements
Bachelors Degree in Medical Technology
Four (4) years experience in clinical laboratory environment preferably Chemistry and Immunoassay at hospital clinic reference lab or physician office laboratory.
Learn more about our health and wellness benefits which provide the security to help you and your family live full lives:
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.
Connect with us at on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
$60000.00 $120000.00In specific locations the pay range may vary from the range posted.
JOB FAMILY:
Support Services
DIVISION:
CRLB Core Lab
LOCATION:
United States of America : Remote
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 100 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day) Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day) Driving a personal auto or company car or truck or a powered piece of material handling equipment Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: EEO is the Law link - Espanol: Experience:
IC
Key Skills
- Laboratory Experience
- SQL
- Accounts Receivable
- .NET
- DICOM
- Cash Application
- Product Demos
- Sonography
- Customer Support
- Medical Imaging
- Technical Support
- Application Support
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
