Content Operations Associate
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S. Canada and Mexico and weve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love enable content publishers to build and monetize large audiences and provide advertisers unique capabilities to engage consumers.
From your first day at Roku youll make a valuable - and valued - contribution. Were a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Role
As a Content Operations Associate (PreProduction) youll operate with significant autonomy within Programming Operations serving as the primary contact for partners with large or complex content libraries. Youll configure monitor and optimize automated workflows that ingest transform validate and publish video packages to the Roku platform. Youll own documentation drive crossfunctional communication and partner with Systems Operations to triage bugs ship features and improve performance. This role suits a highly organized operator who can navigate ambiguity make datainformed tradeoffs and improve processes at scale.
This role is a hybrid office Monday - Thursday with the option to work from home on Friday.
What youll be doing
Partner management
- Lead external calls with key partners; translate requirements into ingest/metadata/packaging specs.
- Manage onboarding and change requests; set andmaintainSLAs and expectations.
Workflow ownership
- Configuremaintain and continuously improve preproduction workflows (ingest validation transformation packaging publishing).
- Design and tune automated checks for metadata timed text artwork and media QC; manageexceptionqueues and escalation paths.
Documentation and enablement
- Author andmaintainSOPs runbooks partner implementation guides and API/usecase docs; ensure version control and discoverability.
- Create training materials and deliver enablement sessions for internal teams and partners.
Quality and reliability
- Collaborate with Systems/Engineering to file and prioritize defects verify fixes and roll out new features.
- Identifybottlenecks and propose tooling or process changes;leadsmall pilots and document outcomes.
Crossfunctional collaboration
- Coordinate with Acquisitions Content Programming Marketing Legal and Business Operations to align timelines and deliverables.
- Support content launches and promotional beats ensuring assets and metadata are platformready.
Reporting and insights
- Define track and report operational KPIs (SLA adherence firsttimeright rate exception rate timetopublish).
- Analyze failure modes; drive corrective/preventive actions (CAPA) and communicate findings to stakeholders.
Were excited if you have
- 2-4 yearsincontent operations within video/OTT/OVP or adjacent media delivery environments.
- Handson experience troubleshooting workflow exceptions across ingest metadata media and timed text.
- Familiarity with streaming media tech: transcoding file formats/containers codecs DRM captions/subtitles CDN concepts.
- Working knowledge of metadata schemas and tooling: XML/JSONMovieLabs/EMA; comfort reading/editing manifests.
- Solid understanding of video QC principles (e.g. loudness frame rate color space subtitle timing).
- Strong written and verbal communication; able to translate technical detail for nontechnical audiences.
- Proven ability to manage multiple projects prioritize against SLAs and maintain exceptional attention to detail.
- Experience with digital distribution systems MAM/DAM and orchestration tools.
- Familiarity with APIs; basic scripting in Python or JavaScript for data wrangling API calls or light automation.
- Experience with JIRA/Confluence Looker/Mode/Tableau and log analysis tools.
- Spanishproficiency(verbal and written) or another second language.
- Knowledge of accessibility standards (FCC/ADA/WCAG) and regional compliance for captions/ratings.
- Experience with AVOD/FAST workflows EPG/playlist generation content rights windowing.
- Comfort with Git and CI/CD concepts for operational tooling.
#LI-FA1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical dental and vision) life accident disability commuter and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. Its important to note that not every benefit is available in all locations or for every role. For details specific to your location please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process please direct your inquiries to .
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the companys success rather than their own. We try to surround ourselves with people who are great at their jobs who are easy to work with and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. Were independent thinkers with big ideas who act boldly move fast and accomplish extraordinary things through collaboration and short at Roku youll be part of a company thats changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers which itself is a two-part idea. We come up with the solution but the solution isnt real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation one that has served us well since 2002.
To learn more about Roku our global footprint and how weve grown visit providing your information you acknowledge that you want Roku to contact you about job roles that you have read Rokus Applicant Privacy Notice and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future you may unsubscribe at any time by emailing .
Required Experience:
IC
Key Skills
- Business
- Information Management
- Accounting
- Corporate Risk Management
- Faculty
- Jms
