Operations Assistant

ABOUT HUB INTERNATIONAL:

HUB International is a leading full-service global insurance broker and financial services firm providing risk management insurance employee benefits retirement and wealth management products and services. With more than 19000 employees in offices located throughout North America HUBs vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy so clients are ready for tomorrow.

WHAT WE OFFER YOU:

At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:

• Competitive salaries and benefits offerings

  • Medical/dental/vision insurance and voluntary insurance options

  • Health Savings Account funding

  • 401k matching program

  • Company paid Life and Short-Term Disability Plans

  • Supplemental Life and Long-Term Disability Options

  • Comprehensive Wellness Program

  • Paid Parental Leave

  • Generous PTO Package - Vacation Holiday Sick and Personal Time Off

• Great work/life balance because thats important for all of us!

• Focus on creating a meaningful environment through employee engagement events

• The ability to be a part of a motivated winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!

• Growth potential - HUB is constantly growing and so can your career!

• A rewarding career that helps local businesses in the community

• Strong community support and involvement through HUB Gives

POSITION SUMMARY:

The Operations Assistant position is a support position that assists with the operational non-sales functions and development of the department(s) or location for Commercial Lines Personal Lines and/or Employee Benefits to ensure smooth efficient compliant service delivery and cross-departmental initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job the level of knowledge and skill typically required and the scope of responsibility and should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences equalize peak work periods or otherwise to balance the workload.

• Ensure regional operational standards are consistently met and maintained in alignment with HUB Corporate and regional directives.
• Communicate goals vision and procedures effectively across teams to ensure alignment with leadership priorities.
• Promote and sustain a culture of teamwork by encouraging collaboration and supporting cross-department initiatives.
• Partner with Operational Leaders Accounting Human Resources and other departments to implement regional projects and directives.
• Coordinate and manage training logistics including scheduling reporting materials distribution and recordkeeping.
• Participate in technology initiatives by attending change management meetings sharing updates maintaining SharePoint content and troubleshooting basic issues.
• Support operational audits and performance tracking by compiling data reconciling reports maintaining dashboards and assisting with process improvements.
• Oversee regional facilities and office operations including mail and copier equipment AED readiness and security access.
• Prepare and deliver management reports summaries and data analyses as required.
• Pursue ongoing professional development and continuing education opportunities relevant to the insurance industry.
• Maintain and update Standard Operating Procedures (SOPs) to reflect current workflows and compliance expectations.
• Assist with communication of workflow or system changes by creating and distributing clear internal announcements or guides.
• Uphold confidentiality and compliance with company policies data privacy standards and insurance regulations.
• Performs other duties and projects as assigned

REQUIREMENTS:

• 2-5 years of applicable insurance/agency/operational experience preferred
• Exceptional written and verbal communication skills
• Superior customer service and problem solving skills
• Proficiency with Microsoft Office Suite (PowerPoint Word Excel Outlook)
• Detail-oriented self-starter
• Strong leadership mentoring and team-building skills
• Significant skill in handling competing demands and projects
• Excellent organizational skills and ability to prioritize and delegate responsibility
• Mastery of virtual technology including meeting scheduling video display and screen sharing
• Four-year college degree preferred
• Relevant Insurance licenses per state/regional statutes and as required by management
• Advanced professional designation highly desirable (e.g. AIC AAI ARM CIC CPCU)

QUALIFICATIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

To perform this job successfully the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These qualifications are considered without regard to race religion color sex national origin disability or any other characteristic protected by federal state and local law. If this position requires licensing or certification the incumbent must maintain that license or certification by meeting all continuing education and other requirements.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

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