Research Operations Program Manager

Team Red Dog is partnering with a design-forward technology client to hire a Research Operations Program Manager to support and scale UX research programs for an enterprise Copilot-focused product suite. This role sits at the intersection of UX research program management and operational excellence enabling global research teams through streamlined processes research tools stakeholder collaboration and AI-powered operational innovation in a fast-moving technology environment.

Top Required Skills (Must Haves):
List the top 3-4 required skills here with some details in how these tools will be used.

1. Research operations and program support experience including designing and scaling research programs that reduce friction and increase researcher impact.
2. Experience managing research tools and infrastructure including platforms such as UserTesting Qualtrics dscout Marvin and similar research technologies.
3. Stakeholder and supplier engagement including vendor management licensing budgeting and cross-functional collaboration with legal procurement and security teams.

Opportunity Overview:
This role offers the opportunity to play a critical part in amplifying the impact of a world-class UX Research organization focused on Copilot innovation. You will remove operational barriers to great research by building scalable systems managing research infrastructure and enabling researchers to focus on high-impact insights. The work directly supports the evolution of AI-driven experiences and research practices at enterprise scale with visibility across product design and leadership teams.

How you will make an impact:

• Build and scale global research programs that enhance efficiency and research quality
• Design and maintain operational systems for experience reviews audits and customer research programs
• Establish scheduling governance and compliance processes for research activities
• Manage the research technology stack including tools licensing training and vendor relationships
• Evaluate and implement new research and AI-driven operational tools
• Oversee research tool budgets and ensure compliance with best practices
• Create and maintain systems for organizing sharing and scaling research insights
• Maintain SharePoint sites templates guides and research documentation
• Partner with legal procurement and security teams to streamline approvals and contracts
• Develop communication strategies to share research insights through newsletters Teams channels and internal sites
• Support onboarding and offboarding for researchers and contractors ensuring access knowledge transfer and smooth transitions

The expertise you bring:

• Bachelors or Masters degree in Design HCI UX or a related field or equivalent professional experience
• 3 years of experience in research operations user research or a closely related role
• Proven ability to build and scale operational systems and processes
• Strong project management skills supporting complex cross-functional initiatives
• Hands-on experience with user research tools and platforms
• Solid understanding of research methodologies and the end-to-end research lifecycle
• Experience working in enterprise technology or high-growth environments preferred
• Familiarity with legal procurement and compliance processes related to research

What makes a candidate highly successful in this role:
Successful candidates are highly organized proactive problem-solvers who thrive in ambiguity and take ownership of operational excellence. They bring strong relationship-building skills anticipate research team needs and continuously look for opportunities to improve efficiency through automation and AI. A passion for enabling research at scale combined with the ability to work independently and collaboratively sets top performers apart.

Why Work with Team Red Dog
At Team Red Dog people are at the heart of everything we do. Our commitment to personalized service and our deep experience in matching talented professionals with meaningful roles at some of the worlds most inspiring companies is what sets us apart. We take the time to understand your unique skills strengths and passionsbecause we believe your career should reflect who you are.

Whether youre looking to grow pivot or simply find a place where your work truly matters we offer opportunities that empower you to make a positive impact. With excellent benefits a supportive team and a role where you can thrive while doing what you love were here to help you take the next step with confidence. Join usand discover what it means to be genuinely valued in your career.

Generous benefits package for qualified employees includes:
Health insurance (medical dental vision and life)
Employer-matched 401K plan
Paid time off
Paid holidays
Profit sharing

Estimated Start Date: Immediately
Location: 100% Remote (PST working hours required)
Job #: 2420
Job Type and Estimated Duration: W2/Contract role through 6/30/26 strong potential for extension
Rate: $8900 $9800 per month

Team Red Dog is committed to providing equal opportunities to everyone regardless of race ethnicity gender age religion sexual orientation disability or any other characteristic. If you need accommodation during the recruitment process reach out to and we will work to ensure an accessible experience. We strictly adhere to federal state and local laws to maintain a workplace free from discrimination and harassment.
We offer competitive compensation aligned with U.S. industry standards and our final offer will reflect the candidates location job-specific skills experience and knowledge.

All applicants must be authorized to work in the U.S. without the need for sponsorship.
Team Red Dog is an E-Verify employer.
Employment is contingent upon the successful completion of a reference and background check.
Please no solicitations from C2C or recruiting firms.

Required Experience:

Manager