Associate Sales Coordinator

Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring with more than 100 years as the global leader in energy resilience delivering solutions critical to sustain and improve life.

Our teams have the opportunity to provide a critical resource energy that ensures safety security and independence for people around the world. Our team members are focused on pushing boundaries continuing to innovate in an ever-changing landscape and keeping up with the pace required to create solutions for todays world demands.

Our product range includes engines generators power conversion UPS systems EV components and electrification solutions microgrid controls and management and clean energy solutions that serve a broad spectrum of OEM residential industrial and commercial customers. At Rehlko you have the freedom to identify create and deliver solutions large and small that help people and communities thrive in the moments that matter.

At Rehlko our team members are the essential energy that powers our organizations success. We are committed to fostering a safe and sustainable work environment where safety is everyones responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication proactively reporting hazards following protocols and suggesting improvements. Join us in creating an energy resilient world for a better future!

What We Offer

At Rehlko our Total Rewards programs are designed to accelerate growth energize performance and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood recognize results enable career mobility and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:

• Competitive compensation and benefits

• Work-life flexibility

• Recognition and rewards

• Development and career opportunities

• A safe and inclusive workplace

Why You Will Love this Job

Position Summary

The Associate Sales Coordinator acts as a key liaison between distributors/customers and Rehlko ensuring seamless communication and exceptional customer service. Reporting to the Manager Sales Administration this role is responsible for managing order entry shipping processes and maintaining accurate records to support the companys operational and financial success. The position requires strong organizational skills attention to detail and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

Order Processing: Enter and manage customer purchase orders in SAP ensuring accuracy in pricing terms delivery details and compliance with company policies.

Shipping Coordination: Create and manage outbound shipments in SAP; collaborate with Logistics to meet service-level timelines.

Export Documentation: Prepare and validate commercial invoices packing lists certificates of origin and customs declarations in compliance with international trade regulations.

Logistics Management: Coordinate ocean air and ground shipments including freight quotes Incoterms carrier communication and adherence to global compliance standards.

Billing & Commission Support: Review validate and route documentation for commission and billing processes in partnership with analysts or senior coordinators.

Issue Resolution: Address post-sale issues such as invoice discrepancies returns freight claims and short-ship or damage claims.

• System Utilization: Use SAP to manage sales orders shipments billing data and progress payments throughout the project lifecycle.

• Customer Portal Management: Maintain customer portals for order entry shipment tracking and invoice retrieval; update portal guides to ensure accuracy and reduce errors.

• Invoice Reconciliation: Monitor aged invoices escalate overdue accounts and collaborate with Finance for resolution.

• Record Maintenance: Maintain accurate customer records including order history shipping preferences Incoterms and compliance documentation.

• Project Tracking: Monitor project progress from order booking through delivery ensuring timely updates and milestone accuracy.

• Backlog Management: Identify and resolve order holds delays or data discrepancies.

• Communication: Provide proactive updates to distributors/customers and stakeholders regarding order status and issue resolution.

• Process Improvement: Recommend and implement improvements to enhance billing accuracy operational efficiency and customer satisfaction.

• Team Collaboration: Support cross-training initiatives and provide backup coverage for assigned accounts as needed.

Additional Responsibilities (FAA/GSA Focus)

• Manage FAA inventory levels at the Bentley facility ensuring accuracy and availability of components.

• Coordinate FAA startups ensuring timelines documentation and product delivery meet program requirements.

• Support documentation updates and resolve inventory or shipment discrepancies.

• Assist with bi-annual FAA inventory audits ensuring reconciliation and compliance.

• Prepare summary reports from FAA meetings and audits for leadership review.

• Escalate order or invoice anomalies for correction.

• Train as backup for Telecom Data Center and miscellaneous accounts.

Qualifications

• Associates degree or equivalent experience in business supply chain or related field.

• 12 years of experience in sales support customer service or order management preferred.

• Proficiency in SAP and experience with configurable products required.

• Strong communication and organizational skills with a customer-first mindset.

• Ability to manage multiple priorities in a fast-paced environment with accuracy and attention to detail.

• Familiarity with international shipping processes export documentation or Incoterms is a plus.

About Us

Rehlkoproudly offers a rich history steeped in creativity and commitment to our associates and communities along with competitive benefits and PurposeCreating an energy resilient world for a better futureand Values: Curiosity Trust Pace and Excellence are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at addition to the investment in your development Rehlko offers a benefits package including a competitive salary health vision dental 401(k) with Rehlkomatching and more!

Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities including but not limited to hiring job assignment compensation promotion benefits training discipline and termination without regard to race creed color ethnicity religion sex pregnancy childbirth or related medical conditions genetic information age national origin citizenship ancestry caste mental or physical disability marital or familial status sexual orientation gender identity or expression genetic information political belief or affiliation union membership status military status veteran status or any other characteristic protected by national state local or other applicable laws.

Americans with Disabilities Act (ADA)

It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national state local or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms privileges or conditions of employment because of a persons physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment please contact Rehlko is an equal opportunity/affirmative action employer.

Our Values

Curiosity Seek learn share

Trust Go farther together

Pace Focus to go faster

Excellence Find the win every day