Temporary Customer Support Representative I

Riverside, CA - USA

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

ABOUT THE POSITION: Applications will be reviewed on Wednesday December 22 2025

The County of Riversides Human Resources Temporary Assignment Program (TAP) seeks to fill Temporary Customer Support Rep I. This is a full-time temporary position located in Riverside California.

Under supervision provides support to centralized mail supply services records management technical support services and or bindery services for a variety of organizations; and performs other related duties as required.
The Customer Support Representative I is the entry-level classification in the Customer Support Representative series and reports to the Supervising Customer Support Representative. Incumbents receive initial training in the techniques and procedures essential to the classifications duties. This series is characterized by responsibility for a wide variety of tasks and services associated with centralized mail support supply services support records management assets management support services technical assistance courier and delivery support printing services and facilities support center assistance. The Customer Support Representative I is distinguished from the Customer Support Representative II by the latters responsibilities for performing the full range of duties associated with the delivery of mail and the receipt storage and distribution of supplies and records and does not provide printing production services.

Work Schedule: Monday- Friday 7:00 AM- 3:30 PM
Meet the Team!
The County of Riverside Department of Public Social Servicesis comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community. Can you see yourself here
TAP: OF ESSENTIAL DUTIES; CENTRALIZED MAIL SUPPORT
Sort weigh presort bundle label and tray mail by zip code in order to prepare mail for U.S. mail pick-up or drop-off; independently determine mail classes and types of mail; operate postage-metering machines in the metering of first class and third class U.S. mail.

Determine production workflow in order to schedule equipment usage; complete postal forms for residual U.S. mail and deliver the forms with the residual and presorted mail; perform data entry; may be responsible for the pick-up and delivery of registered and certified mail for the County.

Assign required charges for and meters U.S. mail; monitor the collection and delivery of packages by United Parcel Service and other private mail carriers; inform appropriate County departments of relevant deliveries.

SUPPLY SERVICES SUPPORT
Load and unload supplies materials and equipment from vendor trucks; receive supplies tools and equipment; inspect for damage and quantity received against requisitions invoices or freight bills.

Store stock in accordance with storing and inventory system; keep storeroom orderly and clean; package items to be shipped; fill requisitions and assemble for delivery; may maintain routine records of items received and issued.

Assist in taking periodic physical inventory; may duplicate forms and other printed material; maintain records; perform data entry and manual inventory card posting; operate forklift to move pallets; note and report to supervisor items that are low in stock; may prepare work orders of items to be sent for repairs; maintain records of petty cash funds.

RECORDS MANAGEMENT
Maintain store and process records; files and retrieves files records and other documents; input information into and maintain a computerized information retrieval system.

Collect sort and box quantities of files records and/or documents; prepare documents for storage and maintain storage facilities; may be required to deliver and pick-up records and other material for the division assigned.

SUPPORT SERVICES TECHNICAL ASSISTANCE
Assist in performing a variety of minor facilities mechanical and maintenance work under the guidance of Support Services Technician staff; drive County vehicles to and from job/work sites; load and unload trucks and vans; move and secure furniture boxes supplies stock materials and equipment.

COURIER and DELIVERY DUTY
Using a county van truck or car deliver and pick-up documents materials records and supplies in an assigned route for a group of customers.

Type or prepare document sheets statistical reports and case orders.

FACILITIES SUPPORT CENTER
Complete work tickets related to maintenance issues and repairs; track requests and provide updates on orders.

Assist customers by providing relevant information; update work logs; research various systems and troubleshoot problems; initiate routine correspondence.

ASSETS MANAGEMENT
Verify and process incidents for equipment requests; responsible for shipping and receiving barcoding and safeguarding capital and non-capital assets for DPSS.

Transfer custody of assets to RCIT User Support Technicians prior to installation; validate and prepare retired and/or impaired assets for final disposition.

Custodian of equipment receipt and transfer documentation; deliver assets to multiple DPSS locations conducting periodic inventory and assist with the deployment of large quantities of equipment.
MINIMUM QUALIFICATIONS: RECRUITING GUIDELINES:
Education: Graduation from high school possession of a certificate of proficiency issued by the California State Board of Education or attainment of a satisfactory score on a G.E.D. examination.

Experience: One year in clerical or technical functions supporting any of the following: mail delivery service printing bindery supply warehouse inventory control operations help desk records management support services assets management or delivery or courier services which required determining routes from mailing addresses.

Knowledge of: Basic customer service procedures; inventory tracking and ordering processes; operation and maintenance of postal work equipment; rules regulations and procedures pertaining to U.S. Postal Service and private mail services; procurement procedures; work safety procedures; queries and report generation; correct lifting and carrying methods.

Ability to: Read and understand work orders maps and forms; operate a computer; perform data entry; meet deadlines; make basic arithmetic computations; maintain cooperative working relationships with the public vendors and other County employees; learn to operate bindery and finishing equipment; follow oral and written instructions; work in a team environment operate electrical pallet jacks and forklifts; drive a County vehicle; sit and/or stand for prolonged periods of time; bend and/or stoop; carry heavy mail trays and packages; properly lift up to 50 pounds.
SUPPLEMENTAL INFORMATION: For questions regarding this requirement please contact Dawn Martin at

Based on the number of applications received this posting may close early with or without notice.

APPLICATION INFORMATION

Veterans Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify upload a copy of your (or your spouses) Member-4 Form DD-214 indicating dates of service and a copy of your spouses letter of disability (if applicable) with your application. For privacy reasons it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans Veterans Preference Policy C-3 is available here: Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation please visit the Disability Access Office web page located at: of Education
If using education to qualify or when requested by the recruiter upload a copy of any license(s) official/unofficial transcript(s) degrees and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators Inc. (AICE).

Work Authorization Requirement
Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs including H1-B visas and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race color religion sex national origin age disability sexual orientation gender gender identity gender expression marital status ancestry medical condition (cancer and genetic characteristics) genetic information or denial of medical and family care leave or any other non-job-related factors.

Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period
As an Approved Local Merit System all County of Riverside employees except those serving At Will are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding County Resolution or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process examinations Veterans preference pre-employment accommodation or other employment questions please refer to our web site .

If you are experiencing technical problems you may contact the applicant support desk Monday through Friday 6 am to 5 pm Pacific Time at or toll-free 1-.

Required Experience:

Unclear Seniority

ABOUT THE POSITIONApplications will be reviewed on Wednesday December 22 2025The County of Riversides Human Resources Temporary Assignment Program (TAP) seeks to fill Temporary Customer Support Rep I. This is a full-time temporary position located in Riverside California.Under supervision provides s...