Contact Center Sr Rep

Excited to grow your career We value our talented employees and whenever possible strive to help our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you we encourage you to apply!

Our people make all the difference in our success.

General information:

When youre a Securian Financial employee youre part of a hard-working high-performing bright-thinking make-things-happen family. One that sees your potential on day one challenging you to grow your unique strengths as you create a career filled with opportunity collaboration and meaning. One where you get the support and flexibility to become the person you want to be at work and outside of it. For our newest team members and our most tenured were committed to being an employer of choice.

Department: Enterprise Contact Center Claims

Looking for a company with strong values and ethical standards that rewards hard work and integrity Want to work somewhere as dedicated to your long-term career growth as you are Look no further - youve found Securian. From our career development and learning opportunities to our competitive compensation and company-funded pension/retirement plan we give our associates plenty of reasons to stay.

What you would do in this job:

1. Provide prompt courteous and excellent service to internal and external customers at all times in a fast-paced in-bound call center environment.

2. Problem solve for our claimants beneficiaries and clients by utilizing your resources providing information and processing various customer requests.

3. Effectively empathize and utilize strong communication skills to explain complex claims information to our clients many of whom are experiencing loss.

4. Thoroughly follow-through after phone calls through notating your phone experience providing forms to customers by fax and email and working with our claim examining and servicing teams as needed.

5. Multi-task with several administrative systems while providing service to our customers for claims on products from several divisions of the company.

6. Assist callers with the use of our website and troubleshooting.

What wed expect from you:

Individual must be customer focused self-motivated and enjoy working in a busy call center environment. Reliable trustworthy and maintains appropriate organizational confidentiality. Ability to effectively manage high call volumes (approximately 50 - 75 calls per day). Strong computer skills with the ability to navigate multiple software applications and databases. Strong customer service skills. Ability to work quickly and accurately under pressure to resolve complex customer issues. Must possess effective time management skills.

For more information regarding Securians benefits please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these all cases the plan document dictates coverage and provisions.

Securian Financial Group Inc. does not discriminate based on race color religion national origin sex gender gender identity sexual orientation age marital or familial status pregnancy disability genetic information political affiliation veteran status status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs please contact us by email at by telephone (voice) or 711 (Relay/TTY).

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