Technology Support Specialist

Los Angeles County Office Of Education

Job Location:

Downey, CA - USA

Yearly Salary: $ 85332 - 105972

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Bulletin

An equal opportunity employer fostering a workforce that embraces and reflects
the rich diversity of Los Angeles County

Technology Support Specialist

$7111 to $8831 Monthly

Insurance:
Your choice of several medical dental vision and life insurance plans

To learn more visit:

Online applications
must be submitted by:

12/30/2025

11:59 P.M. (Pacific)

Retirement:
PERS Defined Benefit Plan

Paid Time Off:
12 vacation 15 holidays and 12 illness days.

The Los Angeles County Office of Education (LACOE) invites qualified applicants to apply for the Technology Support Specialist position.

Under general supervision manages maintains and monitors systems used in the management and repair of personal computing devices; serves as a point of contact for external vendors and a technical resource for lower-level technical staff on diagnostics and repairs requiring escalation; and assesses and recommends standard operating procedures for end-user monitoring and asset management.

The Well Qualified Candidate Will Possess the Following

Knowledge:

Personal computing hardware and peripheral equipment personal computing operating systems computer security principles and software audio-visual peripherals and conferencing platforms
Diagnostic software and equipment
Troubleshooting testing and diagnostic procedures equipment and software
Tools and technologies used in Mobile Device Management (MDM) Endpoint Management and Privileged Access Management (PAM)
Information Technology Infrastructure Library (ITIL) framework and Information Technology Service Management (ITSM) principles
The technology asset lifecycle including acquisition tracking maintenance and disposal
Voice over Internet Protocol technology

Competencies:

Critical Thinking Analytically and logically evaluating information propositions and claims
Legal & Regulatory Navigation Understanding interpreting and ensuring compliance with laws and regulations
Professional & Technical Expertise Applying technical subject matter to the job
Using Technology Working with electronic hardware and software applications
Attention to Detail Focusing on the details of work content work steps and final work products
Self-Management Showing personal organization self-discipline and dependability
Oral Communication Engaging effectively in dialogue
Writing Communicating effectively in writing
Customer Focus Attending to the needs and expectation of customers
Teamwork Collaborating with others to achieve shared goals
Business Process Analysis Defining assessing and improving operational processes and workflow
Cultural ProficiencyModel communication and interaction that respect and include all individuals and their languages abilities religions and cultures

Required Education and ExperienceEducation:Graduation from high school or equivalent and completion of 12 semester units or 18 quarter units in computer-related courses from a recognized college vocational or trade school or equivalent specialized training program.

Experience:Three years of experience troubleshooting and repairing personal computing hardware software and related peripheral equipment and one year of experience in end-user management systems administration.

Equivalency Provision:A CompTIA A CompTIA Network or CompTIA Security certification may substitute for the 12 semester units or 18 quarter units in computer-related coursework.

Additional Requirements:Experience with the following technologies is preferred: mobile device management (MDM) end-point management privileged access management (PAM) asset tracking classroom software management voice over IP (VOIP) and/or IT service management (ITSM) Platforms. Professional certification in the following is preferred: CompTIA A CompTIA Network CompTIA Security ITIL Foundation Microsoft 365 Certified: Modern Desktop Administrator Associate or similar MDM certification. A valid Californias drivers license and the availability of private transportation or the ability to obtain transportation between job sites is required.

Hybrid remote schedules may be available.

Selection ProcessCandidates who meet the minimum requirements above will be invited to participate in an examination that may consist of a Multiple Choice Exam Performance Exam and Structured Interview.

Contact

For information about the examination process you may send an e-mail to
Melissa Venegas at

For general inquiries please call 562.803.8360 (Mon- Fri 8:00 am - 5:00 pm)

For complete application information please go to Personnel Commission9300 Imperial Hwy EC-Annex Downey CA 90242

Additional InformationMinimum qualifications must be met by the close of filing date. For more information please go to For additional information on our testing procedures please visitApplicant Resources on our website. Selection and promotion are based on a competitive examination process. Candidates who pass all exam parts are ranked according to overall exam score and placed on an eligibility (hiring) list. Vacant positions are filled from the top three ranks. Eligibility lasts for 12 months; however additional recruitment may occur under a separate bulletin with additional candidates being merged onto the eligibility list. Some positions that involve public contact may require bilingual proficiency for which selective certification may apply (Education Code 45277.5). In addition the eligibility list resulting from this examination may be used to fill vacancies in related job classifications for which no eligibility list exists (Education Code 45272). Veterans Credit may be awarded for entry jobs.

Reasonable accommodations in completing an application testing and employment are available to individuals with you would like to request an accommodation please call 562.803.8360 as early as possible.

This examination is authorized asDual open to the public and promotional for LACOE employees.

Recruitment ID: 26-LAC950

This announcement does not constitute an implied contract. Any part of this announcement is subject to change.

Required Experience:

BulletinAn equal opportunity employer fostering a workforce that embraces and reflectsthe rich diversity of Los Angeles CountyTechnology Support Specialist$7111 to $8831 MonthlyInsurance:Your choice of several medical dental vision and life insurance plansTo learn more visit:Online applicationsmust ...