Director of Account Management- Employee Benefits

Are you a strategic people-focused leader Do you thrive in a high-growth environment and enjoy developing strong teams and long-lasting client relationships If so this may be the perfect next step in your career.

At HUB we value education innovation and continuous learning and were excited to support you on your career journey.

As Director of Account Management- Employee Benefits you will oversee a team of Account Managers who serve as the primary point of contact for this role you will drive client satisfaction retention and operational excellence while developing high-performing talent and implementing scalable processes that enhance client experience.

What makes us different than all the rest

Our Vision:To be everywhere risk exists today and tomorrow. Helping protect what matters most.

Our Mission:To protect and support the aspirations of individuals families and businesses. To empower our employees to learn grow and make a difference in their communities.

Our Core Values:

• Entrepreneurship:We encourage innovation and educated risk-taking.
• Integrity:We do the right thing every time.
• Teamwork:We work together to maximize results.
• Accountability:We measure and take responsibility for outcomes.
• Service:We serve customers communities and colleagues.

We are the perfect fit if you:

• Are energized by leading a progressive fast-growing Employee Benefits organization.
• Thrive in entrepreneurial self-driven environments where innovation and continuous improvement are encouraged.
• Are passionate about building developing and mentoring high-performing teams.
• Enjoy creating scalable processes that strengthen client experience and operational excellence.
• Value continuous learning development and staying ahead of industry trends.
• Believe success comes from integrity accountability and strong trust-based relationships.

Your Impact as Director of Account Management- Employee Benefits

• Lead mentor and develop a team of Account Managers through coaching performance management and career development planning.
• Drive client satisfaction retention and service excellence by overseeing high-quality deliverables and implementing best-in-class workflows.
• Serve as an executive escalation point for complex client issues ensuring accurate and timely resolution.
• Partner with Strategic Account Executives to align account management strategies with client needs and organizational goals.
• Coordinate Open Enrollment support across the Employee Benefits Division managing seasonal workload distribution.
• Assess training needs and implement development programs that elevate team performance and expertise.
• Oversee system enhancements operational improvements and process optimization to support efficiency compliance and service standards.
• Manage vendor partnerships to ensure alignment with HUB service expectations.
• Represent HUB professionally in industry groups networking events and civic organizations.
• Travel periodically to HUB locations to support teams and ensure consistent service standards.

What You Bring

• 5 years of experience in benefits brokerage insurance or employee benefits service/account managementleadership experience strongly preferred.
• Bachelors degree in business or related field preferred (equivalent experience considered).
• State life and health insurance license (or ability to obtain) required.
• Professional designations such as CEBS or HIA preferred.
• Proven track record of building coaching and developing high-performing teams.
• Deep knowledge of employee benefits administration compliance requirements and industry trends.
• Exceptional communication relationship management and decision-making skills.
• Ability to accommodate immediate requests perform under short deadlines and coordinate multiple jobs.
• Strong analytical organizational and problem-solving abilities.

Core Leadership Expectations:

• Build effective teams by fostering collaboration mentorship and a positive culture.
• Be transparent making honest and open communication a priority.
• Make decisive informed decisions and take responsibility for outcomes.
• Hold yourself and others accountable for achieving goals and delivering results.
• Delegate effectively to empower team members and maximize efficiency.
• Motivate recognize and appreciate team members to create a high-performing environment.

Why Choose HUB

At HUB we believe in investing in the future of our employees and provide continuous opportunities for growth and entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse challenging work environment with financial security and career satisfaction.

When you join the team at HUB International you become part of a global insurance broker providing a broad array of property casualty risk management life and health employee benefits investment and wealth management products and services.

Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 20000 professionals in 600 offices across North America Canada and Puerto Rico.

What we offer you:

• A rewarding career helping local businesses in the community
• Rewards for top performers
• Medical/dental/vision/life insurance
• Paid Parental Leave
• Health Savings Account
• 401k matching program
• Voluntary insurance options
• Life and disability Plans
• A work/life balance because thats important for all of us
• Opportunity to learn from the expertise of your coworkers
• Growth- HUB is growing and so can your career
• Ability to be part of a motivated winning team

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

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