Senior Technical Product Manager Voice Communications
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Job Summary
Description
As a Product Manager in Employee Platforms Group you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground you guide the successful launch of products gather crucial feedback and ensure top-tier client experiences. With a strong commitment to scalability resiliency and stability you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
You enjoy shaping the future of product innovation as a core leader driving value for customers guiding successful launches and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Employee Platforms Group you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground you guide the successful launch of products gather crucial feedback and ensure top-tier client experiences. With a strong commitment to scalability resiliency and stability you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Our Employee Platforms group is a team of innovators who love technology as much as you do. Together youll use a disciplined innovative and a business focused approach to develop a wide variety of high-quality products and solutions. Youll work in a modern stable resilient and secure operating environment where youand the products you deliverwill thrive.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns maintains and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the products key success metrics such as cost feature and functionality risk posture and reliability
- Develop and maintain product roadmaps backlogs and customer-facing SLOs/SLAs.
- Prioritize features and enhancements based on business value customer impact and regulatory requirements
- Contribute to the development of control frameworks for recorded user population management and operational data integrity.
- Support the uplift of voice recording applications to latest versions and cloud deployments.
- Build strong partnerships with internal teams senior stakeholders and customer advisory boards.
- Monitor product performance collect user feedback and iterate to improve features and reliability.
Required qualifications capabilities and skills
- 5 years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle design and data analytics
- Proven ability to lead product life cycle activities including discovery ideation strategic development requirements definition and value management
- Experience in technology product management within an enterprise environment preferably in financial services.
- Hands-on experience delivering voice recording solutions to end users and control functions.
- Strong understanding of the product development lifecycle technical design and data analytics.
- Exposure to some of these archive solutions from vendors such as Smarsh Thetalake CallCabinet Verint Ring Central NICE OpenText Global Relay Proofpoint Archive360 Mimecast Calabrio
- Knowledge of software development and delivery methodologies (SDLC SAFe Scrum) and practices for both custom and vendor solutions.
- Experience providing roadmaps product overviews reports backlog and documentation for enterprise technology solutions.
- Ability to write technical stories in JIRA/Confluence using industry standard notations.
Preferred qualifications capabilities and skills
- Experience with cloud strategy and deployments for information archive platforms.
- Familiarity with control frameworks regulatory requirements and risk management in technology products.
- Experience working in global multi-functional teams.
- Knowledge of industry trends and emerging technologies in voice recording and data archiving.
- Experience working in a very regulated enviroment
Required Experience:
Senior IC
Key Skills
- Project Management Methodology
- Program Management
- SOAP
- Agile
- Oracle EBS
- Apache Pig
- Adobe Experience Manager
- Jira
- Release Management
- Scrum
- SAS
- SDLC
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
