Senior Customer Success Manager Belgium

Brussels - Belgium

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Dataiku is The Universal AI Platform giving organizations control over their AI talent processes and technologies to unleash the creation of analytics models and agents. Providing no- low- and full-code capabilities Dataiku meets teams where they are today allowing them to begin building with AI using their existing skills and knowledge.

We are looking for a Senior Customer Success Manager to join us in Belgium as part of an exciting new team. The Dataiku Senior Customer Success Manager is responsible for serving a portfolio of large enterprise accounts for their assigned territory. This position proactively works with a broad set of stakeholders to illustrate the value delivered through Dataikus software & services. The Senior Customer Success Manager serves as the internal voice of the customer while working with other Dataiku teams and partners to exceed customer expectations. This individuals performance is based on specific metrics associated with customer product adoption expansion & retention.

How youll make an impact:

Actively serves a portfolio of assigned accounts including some of the worlds leading organizations in manufacturing energy and defense.
Gain an understanding of clients use cases and desired business outcomes and help a large number of licensed users achieve these goals via Dataikus Product & Services.
Help clients translate the business use cases theyre trying to crack into high ROI solutions.
Partner with the Dataiku account teams (Engagement Managers Technical Account Managers Data Scientists and Sales Engineers) to ensure the success of your customers.
Provide guidance to customer organizations on how to leverage Dataiku to implement data science projects from design to production.
Implement customer engagement strategies including consistent Executive Business Reviews and account planning.
Leverage Customer Health analytics to identify customer expansion opportunities & churn risks.
Collaborate with Dataikus Sales team to expand customer relationships & ensure renewals.

What youll need to be successful:

Ease in speaking to stakeholders at all levels and various departments: from business executives to data scientists analysts and IT.
At least 5-15 years of prior account management customer success consulting experience preferably within enterprise software or data science.
Strong verbal/written communication & presentation skills; extraordinary listening skills and proactivity.
Strong knowledge of data science project lifecycle and a proven record of supporting organizations in their AI maturity curve.
Change management through major programs (onboarding champion network building centers of excellence)

#LI-Hybrid #LI-SW1

What are you waiting for!

At Dataiku youll be part of a journey to shape the ever-evolving world of AI. Were not just building a product; were crafting the future of AI. If youre ready to make a significant impact in a company that values innovation collaboration and your personal growth we cant wait to welcome you to Dataiku! And if youd like to learn even more about working here you can visit our Dataiku LinkedIn page.

Our practices are rooted in the idea that everyone should be treated with dignity decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore we are proud to be an equal opportunity employer. All employment practices are based on business needs without regard to race ethnicity gender identity or expression sexual orientation religion age neurodiversity disability status citizenship veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring compensation benefits performance promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation please contact us at:

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Dataiku will never ask you for payment of any type during the interview or hiring process. Other than our video-conference application Zoom we will also never ask you to make purchases or download third-party applications during the process. If you experience something out of the ordinary or suspect fraudulent activity please review our page on identifying and reporting fraudulent activity here.

Required Experience:

Manager