Junior Customer Experience Officer

How will you CONTRIBUTE and GROW

The mission of the CX officer is to lead & participate in several internal & transversal projects in the
spirit of improving the customer experience of our customers. This will be done with the following
objectives:
Design an internal KPI & Dashboard that will help us to measure CX from within the
organisation in order to predict NPS & Churn.
Follow-up on existing KPIs and Dashboard and provide a reporting to case
the KPI is not meeting the target additional investigation & process review is expected to
come up with improvements.
Providing support on all projects related to survey sendings & close-the-loop during the year.
Participate in and lead internal & transversal projects in order to deliver them on time/on
budget/with the expected quality & outcome
Formalizes the necessary project documentation (Scope planning budget...)
Coordinates the work of the project team members
Organizes regular project steering committees to validate Gate passages and
communicates project progress to the various stakeholders
Followup of management of change

Why Join Us
You will be able to learn more about Customer Experience and all aspects related to it within a company.
You will be driven by customer feedback collaborating with multiple stakeholders in order to find ways to
improve the customer journey. You will be challenged to participate and lead projects with
multidisciplinary teams located in different countries.

Are you a MATCH

Education:
Business school background
Soft and Hard Skills:
Team Spirit
Autonomous
Entrepreneurial spirit
Result oriented
Analytical
Structured and organized

Curious
Good communication skills
Strong in project management
Influencing skills
Very comfortable with data and IT systems (excel google sheets powerBI..)
Languages:
English fluency is Must have
Additional languages are Nice to have French Dutch

Our Differences make our Performance

At Air Liquide we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.