TheArea Delivery Manageris responsible for overseeing customer fulfilment operations across Wellington including managing the online dark store last-mile customer deliveries and distribution to Wellington stores. This pivotal role ensures operational excellence delivery performance and the highest levels of customer satisfaction.
As a key leader you will prepare for future multisite operations drive change initiatives and foster a strong safety-first culture. This role is ideal for an inspiring leader who thrives in a multicultural dynamic and fast-paced environment.
Key Responsibilities Include:
Operational Leadership
Manage end-to-end customer fulfilment operations including the online dark store and last-mile delivery network.
Oversee the distribution of goods to Wellington stores ensuring timely and accurate replenishment.
Plan and implement strategies for multisite operations driving efficiency across locations.
Continuously improve key operational metrics such as on-time delivery and productivity.
People Leadership
Lead mentor and develop a diverse team fostering a culture of accountability collaboration and high performance.
Enhance employee engagement retention and satisfaction through targeted strategies.
Manage workforce challenges including recruitment performance and training.
Change Management
Drive change initiatives to improve operational processes and support business growth.
Communicate effectively with stakeholders to ensure smooth transitions during change.
Anticipate and mitigate challenges maintaining team morale and alignment.
Safety & Compliance
Ensure full compliance with health and safety regulations and company policies.
Promote a proactive safety culture through training audits and regular engagement.
Investigate incidents implement corrective actions and maintain a safe working environment.
Stakeholder Collaboration
Work closely with internal teams including Store Managers Merchandising and HR to align operations with business objectives.
Build strong relationships with 3PL logistics partners and suppliers to ensure service reliability.
Collaborate with finance fleet and facilities teams to support seamless operations.
Continuous Improvement
Identify and implement opportunities to improve efficiency reduce costs and enhance customer satisfaction.
Use data and analytics to inform decisions and drive operational improvements.
Develop and execute plans to support business growth and evolving customer needs.
Qualifications :
Proven experience in logistics supply chain or delivery management preferably in a multisite environment.
Strong leadership skills with experience managing and motivating large multicultural teams.
Expertise in change management and the ability to lead teams through transitions.
Excellent communication and stakeholder management skills.
Analytical mindset with a passion for continuous improvement.
In-depth knowledge of health and safety regulations and fostering a safety-first culture.
Familiarity with logistics systems and technologies is an advantage.
Additional Information :
This is an exciting opportunity to lead and innovate within a high-performing team. If youre a results-driven leader with strong interpersonal skills a passion for diversity and a commitment to operational excellence wed love to hear from you.
Apply now to shape the future of customer fulfilment in Wellington!
Please Note: We will have a shutdown over Christmas returning on 12 January 2026. All applications will reviewed then.
Remote Work :
No
Employment Type :
Full-time
The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming, and TheMarket. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New ... View more