Junior Application Support Agent

Are you ready to discover the role of a Junior Application Support Agent at Netcompany

As a Junior Application Support Agent you will:

• Serve as the first point of contact for users seeking technical assistance via phone or email.
• Troubleshoot and resolve technical issues related to applications including software bugs system errors and user-related problems.
• Document inquiries issues and resolutions in the ticketing system ensuring accurate and thorough records.
• Collaborate with cross-functional teams including business teams and software developers to escalate and resolve complex issues.
• Provide guidance and training to end users on how to use applications effectively including best practices and troubleshooting tips.
• Contribute to the development and maintenance of knowledge base articles FAQs and other self-service resources.
• Assist with the testing and validation of software updates patches and new features prior to release.

Qualifications :

What would make you a fit for the role:

• Bachelors degree in Computer Science Information Technology or a related field (or equivalent work experience).
• Previous experience in a customer support role.
• Proficiency in Microsoft Office applications (Word Excel Outlook) and experience with help desk or ticketing systems is a plus.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
• Customer-focused mindset with a commitment to delivering high-quality service and support.
• Willingness to learn new technologies and adapt to changing priorities and business needs.
• Excellent communication skills in English both verbal and written with the ability to explain technical concepts clearly and concisely to non-technical users.

Additional Information :

Being a part of the Netcompany team you will be provided with: 

• Opportunity to work in a modern environment
• Competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business ad-hoc trainings)
• Personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment and have the opportunity to work alongside well-experienced professionals on challenging large-scale projects that directly impact millions of citizens around the globe then this is the place to be!

By joining Netcompany Belgium you will be an integral part of a distinguished team of 600 tech enthusiasts working for international projects primarily within the European Institutions market with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities treatment and consideration to all candidates. Discrimination based on sex racial or ethnic origin religion or belief disability age sexual orientation or marital status physical or mental disability or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture we respect human rights and focus on creating a positive workplace where all employees are valued and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: Work :

No

Employment Type :

Full-time