SATCOM Service delivery support for NATO with security clearance

Would you like to join the leading international intergovernmental organization

This role provides specialized technical support at the core of NATOs secure global communications. The NATO Communications and Information Agency (NCIA) delivers and defends the critical communication systems for Alliance decision-making and collective defence operating against persistent cyber threats to maintain NATOs technological edge.

The position is within the SATCOM Business Unit of the NATO Infrastructure and Mission Services Centre (NIMSC). This unit ensures scalable protected and reliable satellite communications for NATO Operations Crisis Response and Mission Continuity. It operates a strategic network of satellite ground stations across Europe maintaining life-cycle responsibility for essential SATCOM capabilities.

Responsibilities:

Service and Delivery Support

• Provide technical support for SATCOM services delivery including customer request processing and mission planning.

• Monitor service performance identify issues and implement corrective actions to maintain service availability and quality.

• Work closely with NATO Enterprise Services and Operations Centre (ESOC) National Satellite Control Centres (NSCC) NATO anchor sites and field engineers to diagnose and resolve service disruptions.

• Assist in integrating SATCOM solutions with customer networks and IT infrastructure.

Customer & Stakeholder Coordination

• Act as a point of contact for customers providing technical assistance and ensuring service level agreements (SLAs) are met.

• Collaborate with vendors satellite operators and engineering teams to address service issues and implement upgrades.

• Conduct training sessions and provide documentation to customers and internal teams.

• Provide technical support as a subject matter expert to NATO Project Managers and Service Delivery Managers.

System Optimization & Performance Analysis

• Analyse network traffic link budgets and signal quality to optimize satellite communication performance.

• Support the implementation of new technologies software updates and network expansions.

• Participate in system testing validation and commissioning of SATCOM HW and SW tools and solutions.

• Provide 2nd and 3rd level support to incident resolution.

• Pro-actively support the process and tool improvements.

Compliance & Documentation

• Ensure compliance with regulatory requirements security policies and industry standards.

• Maintain accurate records of service incidents troubleshooting steps and resolutions.

• Develop and update technical documentation including user guides and troubleshooting manuals.

Essential Qualifications & Experience:

• Bachelors degree in Telecommunications Electrical Engineering Computer Science or a related field.

• Minimum 5 years of Experience in satellite communications RF engineering link budget computation analysis and network operations.

• Minimum 5 years of Experience with satellite network management systems and monitoring tools

• Knowledge of SATCOM systems including VSAT modems antennas and ground stations.

• Strong problem-solving skills and the ability to work under pressure.

• Excellent communication and customer service skills.

Desired Qualifications:

• Proficiency in networking protocols (TCP/IP QoS VPNs) and troubleshooting tools.

• Certifications such as GVF CCNA or ITIL.

• Familiarity with regulatory standards (ITU MIL-STD etc.).

• Language Proficiency: English: C1 Local assignment language fluency (Nice to have)

If youve read the description and feel this role is a great match wed love to hear from you! Click Apply for this job to be directed to a brief questionnaire. It should only take a few moments to complete and well be in touch promptly if your experience aligns with our needs.