Support Associate Surgery Scheduler (Urology)
Share
Job Location:
Centerville, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Are you looking to expand your medical office experience Dayton Physicians Network is looking to add a Support Associate - Surgery Schedulerto our independently owned Urology practice!
Summary:
The Support Associate Surgery Scheduler is responsible for scheduling and advising patients of surgical preoperative and post-operative requirements initiating medical clearance appointments ensuring adequate timing of the appointment to minimize disruption to physicians schedule should a cancellation occur due to inability to clear patient as well as facilitating scheduling of coordinated surgeries with other physicians offices and special equipment needs with vendors as necessary.
Schedule:
Monday - Friday 8:00am to 4:30pm eight hour shifts
No evenings weekends or holidays!
Work/life balance schedules!
Why work for Dayton Physicians Network
- Work/life balance schedules
- Competitive Benefits Package
- Company holidays and a flexible holiday!
- Generous Paid Time Off (PTO) Package
Additional accrual increase after 1 year of service with Dayton Physicians! - 401K
- Yearly Bonus Program
- Tuition Reimbursement
- Company Events
- Referral Bonus
- Dayton Physicians Network as an Independent Practice<--- Watch video here!
DPN Core Value Expectations:
TheCARESmodel reflects the principles that guide our day-to-day behaviors; our decisions our actions and our relationships with each other and with the patients and families we serve. All DPN employees are expected to embrace and demonstrate the following:
- COMPASSION: the patient is at the center of all we do
- ACCOUNTABILITY: we hold ourselves accountable for our actions
- RESPECT: we show respect for others
- EXCELLENCE with Innovation: we strive for excellence in all we do
- SERVICE through Collaboration: we provide service to our patients team members and community.
Additionally as DPN is a service-oriented organization All DPN employees are expected to embrace and demonstrate the following when interacting with patients employees and other customers:
- Smile make eye contact and greet with energy!
- Restate what you are hearing. Listen patiently and compassionately to complaints. Our patients and families are likely going through a difficult time. Irritability on their part is not about you.
- Give full attention. Turn away from the computer screen and face the person you are conversing with.
- Explain any potential delays in service and provide frequent updates.
- Empathize (feel empathy for someone)
Essential Duties and Responsibilities:
- Obtains accurate information from patients and ensure all registrations forms are current and complete;
- Coordinates and schedules surgeries procedures and follow-up appointments as designated by physicians according to established policies and procedures;
- Maintains preference guidelines for assigned providers;
- Prioritizes patient throughput by utilizing comprehensive knowledge of case type sequencing and operating room resources to ensure optimal utilization and time management;
- Facilitates scheduling of coordinated surgeries with other physicians offices;
- Coordinates pre-op assessment and clearance as needed;
- Interacts with patients families physicians and other staff within the clinic and outside facilities providing accurate timely and responsive information;
- Provides patient with pre-operative information sheets to include any required pre-procedural preparation;
- Coordinate processes and timing as required to meet physician and facility requirements to include but not limited to admission orders H&P medical clearance pre-authorization details pre-op labs and x-rays;
- Scheduled diagnostic therapy and other treatments as requested;
- Submits patient clinical and financial information to facility assuring appropriate medical records release if needed;
- Ensure proper documentation is recorded in the EHR;
- Answers and screens telephone calls in a courteous professional manner and document message for physicians or other staff in EHR;
- Maintains accuracy and productivity levels as established by department standards;
- Performs organizes and streamlines operational tasks to reduce the potential for errors;
- Follow all health care privacy (HIPAA) and safety rules and adheres to Dayton Physicians Core Values;
- Travel between locations as needed;
- Other duties as assigned.
Required Education and/ or Experience:
High School Diploma or GED. At least one (1) three (3) years of medical experience preferred as well as experience with scheduling.
General Skill Requirements:
- Excellent oral and written communication
- Working knowledge of Microsoft Office including Word Excel and Outlook.
- Experience working with a Practice Management system.
- Attendance and punctuality are essential requirements of this position to provide excellent customer service to both our internal and external stakeholders.
Required Experience:
IC
Key Skills
- Employee Orientation
- Operational Risk Management
- Primavera
- Computer Skills
- Primavera P6
- Medical office experience
- Medical Terminology
- Schedule Management
- Production Planning
- Microsoft Project
- Medical Scheduling
- Phone Etiquette
About Company
Dayton Physicians Network based in Dayton, OH is a health care company providing comprehensive cancer care and urologic care services at multiple locations.
