[MSO] Senior Cloud Support Engineer

Project - the aim youll have

We are seeking a skilled Cloud Support Engineer with strong hands-on experience in Microsoft Azure and a solid focus on incident response automation and continuous this role you will contribute to operational excellence by helping to enhance our cloud support maturity drive standardization and implement best practices across our environments

Position how youll contribute

• Incident Management:

Lead and coordinate incident response activities including triage impact analysis and collaboration with engineering teams to ensure timely resolution.

• Root Cause Analysis:

Prepare clear detailed RCA reports following service restoration and ensure follow-up actions are completed.

• Process Optimization & Automation:

Design and improve testing approaches streamline processes create reporting mechanisms and automate repetitive tasks.

• Documentation:

Create update and maintain runbooks SOPs architecture notes and knowledge base articles to support operational consistency.

• Cloud Resource Management:

Provision configure and maintain Azure resources across multiple environments using IaC tools such as Bicep.

• Monitoring & Reliability:

Implement and maintain monitoring logging and alerting solutions; ensure Azure infrastructure meets performance availability and reliability requirements.

• Operational Support:

Support deployments patching DR procedures and continuous improvement of the Azure platform.

Qualifications :

Expectations the experience you need

• 5 years of experience in cloud operations Azure support infrastructure delivery SRE or related roles with demonstrated achievements in operational excellence and process improvement.

Technical Skills:

• Extensive hands-on knowledge of Microsoft Azure including compute storage networking identity governance and security services.
• Proficiency in Infrastructure as Code (IaC) tools such as Terraform.
• Solid understanding of networking concepts and cloud-native architectures.

Soft Skills

• Strong communication capabilities problem-solving mindset and the ability to work effectively in a collaborative fast-paced environment.

Additional Information :

Our offer professional development personal growth:

• Flexible employment and remote work  
• International projects with leading global clients 
• International business trips  
• Non-corporate atmosphere 
• Language classes 
• Internal & external training 
• Private healthcare and insurance  
• Multisport card 
• Well-being initiatives 

Position at: Software Mind Poland

This role requires candidates to be based in the European Union.

Remote Work :

Yes

Employment Type :

Full-time