Duty Manager
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a highly skilled and Guest-focused Duty Manager to join our team. As a Duty Manager you will play a crucial role in ensuring smooth daily operations maintaining high service standards and creating exceptional guest experiences in our hotel.
- Oversee and coordinate all aspects of hotel operations during assigned shifts
- Ensure exceptional guest service by addressing inquiries resolving issues and anticipating needs
- Manage and motivate team members to maintain high performance standards
- Handle guest complaints and concerns professionally and efficiently
- Coordinate with various departments to ensure seamless communication and service delivery
- Implement and enforce hotel policies procedures and safety regulations
- Monitor and maintain cleanliness and presentation standards throughout the property
- Manage check-in and check-out processes ensuring a smooth and welcoming experience for guests
- Conduct regular inspections of public areas and guest rooms to maintain quality standards
- Assist in training and developing staff to enhance their skills and knowledge
- Handle emergency situations and make critical decisions when necessary
- Prepare and submit daily reports on hotel operations and guest feedback
- Collaborate with other managers to improve overall hotel performance and guest satisfaction
Qualifications :
- Diploma or Bachelors degree in Hospitality Management or related field
- Minimum of 5 years of experience in the hospitality industry with at least 2 years in a management role
- Proven track record of delivering exceptional customer service and managing guest relations
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficiency in hotel property management systems and Microsoft Office suite
- Ability to work flexible hours including nights weekends and holidays
- Strong problem-solving skills and ability to make quick effective decisions
- Detail-oriented with excellent organizational and multitasking abilities
- Cultural sensitivity and understanding of local customs.
- Fluency in English and Bahasa Melayu.
- Familiarity with local regulations and hospitality standards in Malaysia
- Ability to remain calm and professional under pressure
- Commitment to maintaining high standards of cleanliness and presentation
- Adaptability to changing situations and ability to work in a fast-paced environment
Remote Work :
No
Employment Type :
Full-time
Key Skills
- stock management
- Employee Relations
- Leadership skills
- Data Collection
- Management Experience
- Microsoft Outlook
- Warehouse Management
- Business Management
- Rota Management
- Leadership Experience
- Supervising Experience
- MRP
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
