Chief of Housing Community Activities

The New York City Housing Authority (NYCHA) is home to 1 in 17 New Yorkers providing affordable housing to 528105 authorized residents through public housing and Permanent Affordability Commitment Together (PACT) programs as well as Section 8 housing. NYCHAs mission is to provide quality housing for New Yorkers that is sustainable inclusive and safe while fostering opportunities for economic mobility. NYCHA employs approximately 12000 workers who manage the backend and frontline operations of 177569 apartments in 2411 buildings across 335 conventional public housing and PACT developments.



NYCHAs Learning and Development (L&D) Department provides service coordination and delivery of training and professional development for NYCHA employees to do their jobs safely and effectively. Through operation of citywide training facilities and a robust library of online learning materials NYCHA L&D offers both technical training in building systems management and leadership development courses that are customized based on NYCHA standard operating procedures. L&Ds mission is to prepare NYCHA employees for the roles they are in and the roles they aspire to attain while managing the wealth of knowledge that employees amass throughout their careers.



L&D is currently seeking a Learning Management Administrator to lead the planning coordination and execution of NYCHAs learning programs and services for the NYCHA employee community with a special emphasis on digital learning initiatives and building community capacity through upskilling.



Reporting to the Deputy Director of the Knowledge Management and Training Design Unit this leadership role oversees course enrollment for all NYCHA employees the administration of the agencys Learning Management System (LMS) while also maintaining strong partnerships with internal stakeholders city agencies and external organizations to support education wellness workforce and talent development initiatives across NYCHA communities.



This role supervises a team of LMS specialists and combines technical expertise in the LMS management with strong analytical skills to manage learning data and reporting. The Learning Management Administrator provides critical data to support NYCHA training center facility operations while ensuring training programs are tailored to agency needs. The ideal candidate brings a strategic vision cross-functional collaboration skills and a deep commitment to public service.



Responsibilities include but are not limited to the following:



Strategic Leadership & Program Development



- Lead the strategic planning and execution of employee learning and development programs that align with NYCHAs organizational objectives.

- Develop and implement policies to ensure effective delivery and continuous improvement of NYCHA employee community activities and learning initiatives.

- Supervise Learning Management Systems specialists ensuring the platform supports a seamless accessible user experience for NYCHA employees and community stakeholders.

- Guide the development and delivery of training content in collaboration with internal departments and subject matter experts.

- May perform the duties of subordinate personnel or that of the Deputy Director in their absence.



Cross-Agency & Community Coordination



- Coordinate community activity planning and training facility use with relevant departments vendors and City agencies (e.g. OTI NYCEM COIB DOI)

- Represent NYCHA on inter-agency committees focused on housing workforce development and digital inclusion.

- Lead or manage special projects as needed.



Data Management & Impact Analysis



- Oversee operations of NYCHAs Learning Management System (LMS) ensuring integration with broader workforce and education initiatives.

- Create and maintain learning management standards that governs online training for LMS users and community program managers.

- Manage and analyze learning data to monitor community engagement training outcomes and compliance metrics.

- Define and track key performance indicators (KPIs) to evaluate the effectiveness of community programs.

- Ensure data integrity privacy accessibility and reporting compliance across all community and learning initiatives.





Facility Planning & Improvement



- Assess community training facility needs in current and future public housing developments.

- Advise on the design layout and technological integration of new or renovated community spaces.

- Drive innovation by leveraging emerging technologies to expand program delivery and access.



Key Competencies



Strategic Leadership Ability to lead cross-functional teams develop high-impact programming and align services with agency priorities.



Excellent Communication Clear concise and effective verbal and written skills to influence inform and collaborate across stakeholders at all levels.



Community Engagement Experience in designing and managing large scale public programs that serve diverse communities effectively.



Project & Data Management Strong skills in project management data reporting and digital systems administration (LMS or similar).



Partnership Development Proven ability to build effective working relationships with internal and external stakeholders to drive improvement for communities.



NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.



NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program please visit the link below:





Additional Information:

1. NYCHA employees applying for transfer promotional title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).

2. NYCHA residents are encouraged to apply.



NYCHA provides benefits that include a choice of medical coverage plans deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees Retirement System (NYCERS).



Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

CHIEF OF HOUSING COMMUNITY ACT - 60580

Qualifications :

1. A baccalaureate degree issued upon completion of a course of study registered by the University of the State of New York and seven (7) years experience in an executive or administrative capacity in a large community agency having or supervising at least 25 professional employees; or
2. A masters degree or 30 graduate credits in group work community organization recreation physical education and six (6) years experience of the type described in (1) above; or
3. A satisfactory equivalent combination of education and experience.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Full-time