Platform Manager

Oldsmar, FL - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Are you looking to make a difference in patients lives with a company that values your expertise Join us in our mission of delivering compassionate healthcare where it matters most at home.

Pinnacle Home Care Floridas largest Medicare-certified home health provider has been delivering high-quality patient-centered care for over two decades and were looking for a Platform Manager to join our award-winning team.

Key Responsibilities

Provides guidance and support to Care Coordinators ensuring consistency accuracy and compliance in all platform-driven referral activities.
Maintains a high level of attention to detail prioritizes multiple tasks and ensures quality and productivity standards are met.
Acts as a key liaison with Care Coordinators Case Managers Physicians/PCPs insurance representatives vendors and other clinical partners.
Oversees the review acceptance/declination and processing of platform referrals through Pinnacles EMR system.
Ensures timely responses to inquiries regarding referral status and provides resolutions to discrepancies or concerns.
Collaborates with internal teams to update payer source information accurately and promptly.
Monitors performance metrics identifies workflow improvements and executes process enhancements in collaboration with leadership.
Ensures compliance with HIPAA regulations at all times.
Performs other duties as assigned by leadership.

Qualifications/Skills

Must have a GED or High School Diploma Associates or Bachelors Degree in a related field preferred.
Ability to manage conflict and multiple simultaneous work demands in an effective professional and positive manner.
Strong analytical skills with the ability to reconcile complex issues and problems promptly.
Demonstrates resilience and effectiveness when facing high workloads and deadlines.
Ability to work independently with minimal supervision while collaborating with team members; able to build strong relationships and drive results.
Skilled in preparing and analyzing reports and business correspondence.
Maintains a positive collaborative approach in all interactions.
Possesses excellent written verbal and listening communication skills.
Addresses customer concerns in a courteous and timely manner. Strong organizational and time management abilities.
Working knowledge of EMR databases such as Allscripts Navi Epic NCH and PowerChart.
Proficient in Microsoft Word Excel and Outlook. Committed to providing quality service with strong customer relations skills.
Team Collaboration
Compliance & Documentation
Other Duties

Why Choose Pinnacle

Growth & Stability: Over two decades as Floridas largest home health agency.
Competitive Benefits & Perks: Including an employee referral program where you can earn rewards.

Recognized Excellence: Ranked as a USA Today Top Workplace.
Supportive & Fun Culture: Join a collaborative forward-thinking team that values both professional excellence and personal fulfillment.

Pinnacle promotes an inclusive environment and is an equal opportunity employer. We prohibit discrimination or harassment based on race religion age gender national origin disability veteran status or other legally protected characteristics.

Be part of a company that empowers clinicians to make a difference in the lives of over 10000 patients across Florida every day.Apply now!

Required Experience:

Manager

Are you looking to make a difference in patients lives with a company that values your expertise Join us in our mission of delivering compassionate healthcare where it matters most at home.Pinnacle Home Care Floridas largest Medicare-certified home health provider has been delivering high-quality p...