IT Service Desk

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Summary

Job Description

OTHER SPECIFIC FUNCTIONS OR DUTIES

• May be internal or external client-focused working in conjunction with Professional Services and outsourcing functions.
• May include company-wide Web-enabled solutions.

SKILLS KNOWLEDGE TRAINING AND CERTIFICATIONS

Minimum Required Skills and Knowledge

• Ability to communicate effectively with various levels of users in the organization.
• Must have strong troubleshooting analytic and problem solving skills.
• Works effectively in teams.

Required Certifications and Training

• Obtains and completes LMS training plan specific to assigned responsibility.

Experience Level with Business Tools

• Proficient in utilizing business tools such as: E-mail Microsoft Word Excel and PowerPoint.
• Experience with SAP or equivalent ERP product and productivity software desired.

LEVEL DESCRIPTION

Skill

• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

Job Complexity

• Works on assignments that are moderately difficult requiring judgment in resolving issues or in making recommendations.

Supervision

• Normally receives little instruction on day to- day work general instructions on newly introduced assignments

Typical Education and Experience

• Associates Degree or equivalent
• 3 - 5 years of related experience

ENVIRONMENT AND PHYSICAL REQUIREMENTS

Environment and Physical Demands

• As described in the job posting

Ability to Travel

• Travel usually required. See the job posting for more information.

Directions (HR Manager- review job requirements and edit as necessary)- delete italics words as to be used only as a guide.

Employee must be able to meet the following requirements with or without an accommodation.

• (very heavy heavy medium light or sedentary) work that will (frequency: occasionally 1-33% Frequently 34-66% Constantly 67-100%) require employee to lift/move up to lbs. and (frequency: occasionally 1-33% Frequently 34-66% Constantly 67-100%) lift more than lbs. to greater than lbs.
• Lifting carrying pushing pulling or moving heavy equipment and/or supplies . (frequency: occasionally 1-33% Frequently 34-66% Constantly 67-100%)
• Reaching (above below or above and below) the shoulder (frequency: occasionally 1-33% Frequently 34-66% Constantly 67-100%).
• Above-average agility and dexterity with the ability to hold grasp and manipulate small parts and use hand and power tools . (frequency: occasionally 1-33% Frequently 34-66% Constantly 67-100%).
• Wear personal protective equipment (PPE) and handle physical exertion such as long periods of standing walking bending crouching stretching reaching repetitive motion or similar activities.
• Work environments includes: (exposure to chemicals electrical current proximity to moving mechanical parts repetitive hand motion open flame working from heights cold environment hot environment uneven surface fumes).
• Travel to sites. Valid drivers license. (if need on job profile)

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All qualified applicants will receive consideration for employment without regard to race sex color religion sexual orientation gender identity national origin protected veteran status or on the basis of disability.