Service Desk Engineer (Remote)

What We Do

At Outsource Access we help growing businesses navigate the complex world of IT and cybersecurity. We dont just fix broken computerswe make sure our clients digital environments are proactive secure and running at peak performance so they can focus on their own mission without tech-induced headaches.

How Youll Make a Difference

• Eliminating Technical Roadblocks: You will dive into complex Tier 2 and Tier 3 issues resolving escalated incidents across Microsoft 365 and network environments to keep business operations seamless.
  

• Fortifying Digital Borders: By triaging security threats and managing tools like SentinelOne you act as the frontline defense against phishing malware and unauthorized access.
  

• Building the Knowledge Vault: You wont just solve problems; youll document the how and why in IT Boost creating a blueprint that empowers the entire team to work smarter.
  

• Mastering the Ecosystem: You will serve as the resident expert for everything from Windows and macOS endpoints to VoIP and surveillance systems ensuring every piece of hardware and software works in harmony.
  

Is This You

• A Seasoned Problem Solver: You have a proven track record in high-level service desk roles (ideally within an MSP) and possess the grit to stick with a complex technical puzzle until its solved.
  

• The Microsoft Maestro: You move through Microsoft 365 Entra ID and Exchange Online with ease treating administration and troubleshooting as second nature.
  

• A Clear Communicator: You have the rare ability to translate tech-speak into clear client-facing language ensuring stakeholders feel supported and informed every step of the way.
  

• Tech-Savvy: You are comfortable juggling tools like N-able RMM ConnectWise and various network configurations while keeping an eye out for emerging industry trends.
  

• Your Home Office: You thrive in a 10 AM - 7 PM EST remote environment equipped with a reliable BYOD setup and the discipline to manage your 40-hour work week independently.
  

Why Youll Love Being Part of the OAmazing Team

Youre not just taking a job youre stepping into a role where your growth security and peace of mind actually matter. Here is the total package weve built for you:

Your Wellness & Security

• Health & Wellness Covered: You get comprehensive HMO coverage with a top provider so you can focus on work without worrying about medical bills.
  

• Security for the What Ifs: Our Group Life Insurance benefit gives you added protection because your future (and your familys) deserves a safety net.
  

• Time to Recharge Guilt-Free: We support your well-being with paid leave credits that allow you to rest reset and show up as your best self at work and at home.
  

• Support You Can Count On: We take care of all government-mandated benefits so everything is handled properly and on time.
  

Your Financial Rewards

• Performance Incentives: Bring results and youll see it rewarded. Simple as that.
  

• Premium Pay: When you put in the time we honor it. You receive Overtime Pay for extra miles and Night Differential for supporting the team during late hours.
  

• 13th Month Pay: A well-earned bonus to celebrate the results of your years effort.