People Experience & Transportation Specialist (Night Shift)

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• 2024 Black Book Awards ranked #1 EHR in 11 Specialties
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• 2024 Stevie American Business Award (Silver) New Product and Service: Health Technology Solution (Klara)

Who we are:

We Are Modernizing Medicine (WAMM)! Were a team of bright passionate and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling we have grown to over 3400 combined direct and contingent team members serving eleven specialties and we are just getting started! ModMeds global headquarters is based in Boca Raton FL with a growing office in Hyderabad India and a robust remote workforce across the US Chile and Germany.

People Experience & Transportation Specialist (Night Shift)

Location: Hyderabad India Shift: Night Shift

Aligning Passion with Purpose: Are you ready to make a nightly impact that puts our Modernizers at the center of a seamless and supportive workplace

At ModMed our Mission is to place doctors and patients at the center of care through an intelligent specialty-specific cloud platform. Achieving our Vision of a world where our software increases medical-practice success and improves patient outcomes requires an exceptional team supported by an exceptional workplace24/7.

The People Experience & Transportation Specialist (Night Shift) is a critical role that directly embodies our Core Value: Create customer delight for our rapidly expanding night-shift team (growing from 500 to over 1000 Modernizers). If you are a proactive safety-focused and people-centric professional who loves to make things happen and have fun while doing good this is your opportunity to own the night-shift experience.

About the Role

This position provides essential end-to-end operational oversight for our Hyderabad night-shift employees. You will be the trusted advocate and operational backbone for our team during these hours ensuring safety reliability and an engaging environment that allows our Modernizers to save time and focus on their critical work.

Key Responsibilities: Innovate Boldly Then Make Things Happen

1. Safe & Reliable Night Transportation Oversight

• Manage the daily coordination of all employee cab services ensuring a punctual safe and high-quality journey for all night-shift Modernizers.
• Monitor real-time routing shift changes and vehicle availability swiftly resolving any immediate routing issues delays or employee escalations.
• Compliance Focus: Ensure strict adherence to India labor laws for late-evening transportation with a primary focus on safety protocols and mandatory escort/GPS requirements for women employees.

2. Strategic Vendor Management & Quality

• Serve as the primary night-shift operational contact for transport vendors and drivers fostering a professional accountable partnership.
• Oversee GPS compliance vehicle standards and vendor staffing to ensure service-level adherence and quality.
• Accurately review and validate vendor invoices and billing against service agreements to ensure financial efficiency and transparency.

3. Enhancing People Experience & Night-Shift Workplace

• The Delight Factor: Coordinate catering snack provisions pantry supplies and overall workplace comfort ensuring a welcoming and energized environment.
• Support and execute night-shift engagement events recognition activities and People Experience (PX) initiatives helping to Align passion with purpose across the team.
• Partner seamlessly with the Office Manager to maintain a consistent positive workplace experience across all shifts.
• Actively collect and analyze feedback to continuously strengthen the night-shift employee journey.

4. India Travel & Visitor Coordination

• Facilitate domestic and international travel logistics for India-based Modernizers ensuring smooth compliant arrangements.
• Coordinate with the U.S. Corporate Travel team for bookings accommodations and documentation (e.g. visa letters).

5. Data Reporting & Continuous Improvement

• Maintain accurate operational data (employee addresses routing maps transport dashboards).
• Prepare operational reports cost analyses and performance metrics always looking for opportunities to Think big and improve routing efficiency vendor performance and employee delight.

Qualifications and Success Profile

• Experience: 5 years of demonstrable experience in transportation coordination facilities or People Experience roles ideally within a multinational or BPO/IT environment operating night shifts.
• Skills: Exceptional vendor management proactive problem-solving and communication skills. Proficiency with route management tools GPS systems and data analysis (Excel/Google Sheets).
• Mindset: The ability to work independently maintain energy during night-shift hours and make sound time-sensitive decisions under pressure.
• Communication: Strong verbal and written English communication is essential; proficiency in Hindi and/or Telugu is highly preferred.
• Cultural Fit: Experience in successfully running employee engagement or workplace support programs demonstrating a passion for enhancing employee well-being.

ModMed Benefits Highlight: At ModMed we believe its important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

India

• Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk
• Insurance Coverage: Comprehensive health accidental and life insurance plans including coverage for family members all at no cost to employees
• Allowances: Annual wellness allowance to support your well-being and productivity
• Earned casual and sick leaves to maintain a healthy work-life balance
• Bereavement leave for difficult times and extended medical leave options
• Paid parental leaves including maternity paternity adoption surrogacy and abortion leave
• Celebration leave to make your special day even more memorable and company-paid holidays to recharge and unwind.

United States

• Comprehensive medical dental and vision benefits
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits Flexible Spending Account and Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
• Professional development opportunities including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US) Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch treadmill workstations Zen and wellness rooms within our BRIC headquarters.

PHISHING SCAM WARNING:ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email text and social media. The imposters are creating misleading email accounts conducting remote interviews and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process and valid communications from our hiring team will come from our employees with a ModMed email address (). Please check senders email addresses carefully. Additionally ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above please report them to the FTC website.