Manager, Earned Revenue Operations
Share
Job Location:
La Jolla, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
6 days ago
Vacancies:
1 Vacancy
Job Summary
Museum of Contemporary Art San Diego: Manager Earned Revenue Operations
Department: Earned Revenue
Reports to: Director Earned Revenue
Employee Status: Full-time Exempt
Primary Work Location: Onsite La Jolla
Salary Range: $70304 $70304
Apply By:COB December 23rd 2025
JOB SUMMARY: The Manager Earned Revenue Operations will serve as the primary point of contact and MCASD representative for all internal and external Museum events providing project management including facility and technical needs while ensuring outstanding internal and external customer satisfaction. Support the mission and vision of the Museum throughout the performance of duties.
ESSENTIAL FUNCTIONS:
KNOWLEDGE SKILLS AND EXPERIENCE: Outstanding experience in the successful execution of events of all scopes and scale as well as a knowledge of event production practices and industry -depth working knowledge of the operation of audio/visual equipment. Experience with various types of performance and special events including lectures film video galas PowerPoint presentations stage productions concerts and receptions. Ability to provide high level customer service and problem-solving with vendors and clients. Ability to make quick decisions and work well under pressure. Strong communication skills and the ability to interact appropriately with high level donors patrons and all levels of employees. Outstanding interpersonal skills with the ability to maintain professional decorum to interact effectively with employees members Trustees and donors. Strong technical and administrative skills with a proficiency MS Office. Bachelors degree and 5 years recent relevant experience in event production stage management project management or related field or any equivalent education and experience.
OUR WORK CULTURE: MCASD provides employees with a collaborative work culture where they can combine both their love and support of the arts and work in an enriching and diverse environment while further developing their specific professional knowledge skills and abilities.
ABOUT MCASD: It is an exciting time to join MCASD! Our La Jolla campus re-opened in April 2022 after a five-year expansion effort that doubled the buildings overall size. We are positioned to be a cultural beacon as the regions foremost forum devoted to the exploration and presentation of the art of our time. From the coastal community of its La Jolla flagship building MCASD provides an unprecedented variety of exhibition spaces and experiences for the community showcasing an internationally recognized collection and a dynamic schedule of exhibitions and public programs.
BACKGROUND CHECKS AND LICENSING: Professional references criminal background checks and education check. Ability to learn and be certified in CPR-First Aid-AED.
EOE STATEMENT: MCASD prohibits discrimination and harassment against individuals based on race religion national origin sexual orientation gender gender identity and expression marital status age disability pregnancy reproductive health decisions medical condition covered veteran status or any other characteristic protected by law.
Department: Earned Revenue
Reports to: Director Earned Revenue
Employee Status: Full-time Exempt
Primary Work Location: Onsite La Jolla
Salary Range: $70304 $70304
Apply By:COB December 23rd 2025
JOB SUMMARY: The Manager Earned Revenue Operations will serve as the primary point of contact and MCASD representative for all internal and external Museum events providing project management including facility and technical needs while ensuring outstanding internal and external customer satisfaction. Support the mission and vision of the Museum throughout the performance of duties.
ESSENTIAL FUNCTIONS:
- In consultation with the Director Earned Revenue manage the day-to-day operations of the Museums various venues rental facilities and event productions. Properly train Venue Specialists for internal and external events which includes but is not limited to weddings Bnai Mitzvah lectures film screenings performing arts programs meetings seminars museum dinners and receptions.
- Act as the primary point of contact for the client (Museum or external) between booking and contracting and up until the event including adding any additional costs to the contracts providing customer service coordinating with vendors and clients and being a reliable resource for all questions and needs until the events completion.
- Consult with team members as needed to ensure audio/visual needs are met for events including recommended sourcing and providing estimates for contracted rental equipment.
- Ensure event equipment and staffing needs are met for Museum lectures meetings member openings and programs concerts press previews and Board meetings.
- Work closely with Director Special Events to provide direction on logistics production timelines and audio/visual needs for large-scale Museum events including but not limited to exhibition openings galas art auction and donor dinners. Attending and co-managing these events will be a requirement of the position.
- Work closely with the Security Facilities Registrar and Preparator departments to safeguard and protect the Museums art collection exhibitions and facility during events and ensure all related Museum and Facility policies and procedures are observed.
- Lead cross-departmental venue operations meetings to coordinate and ensure continuity for load-in/load-out logistics facility needs and staffing plans.
- Review the event summary Fact Sheets to confirm event details and ensure that events are managed properly.
- Provide post-event reports and offer recommendations for improvements on processes and procedures.
- Manage a team of Venue Specialists including all aspects of the employment relationship including recruitment and performance management.
- Oversee Venue Specialists in providing on-site support during internal and external events ensuring adherence to standardized policies and procedures during load-in/load-out the run of the event and while operating on Museum property.
- Train Venue Specialists to act as a steward of the facility for all Museum and rental events serving as house manager vendor liaison and client contact during events and programs.
- With the support of Venue Specialists serve as point of contact with the client in the days leading up to a rental event facilitating final venue walk-through and ensuring accuracy of timelines layouts and vendor instructions.
- Schedule and staff Venue Specialists to ensure proper coverage for all internal and external events.
- Research recommend acquire inventory and maintain Events department equipment.
- Maintain and operate in-house event audio/visual equipment including sound system light programming and projection equipment.
- Oversee and provide set-up for in-house event equipment per the ground plan when needed for internal events.
- Coordinate with the Museums IT provider to ensure that proper internet connections and other systems are working and available for internal events and rental clients when needed.
- Serve as an alternate point of contact for staff at The Kitchen to resolve small day-to-day maintenance issues such as locating Facilities and/or handling in-house if the Venue Specialist team can resolve; forward and escalate as needed.
- Actively problem-solve to ensure outstanding satisfaction of both the client and the Museum.
- In addition to regular Monday through Friday office hours work multiple nights and weekend shifts to effectively manage scheduling planning and the event itself along with some on call expectations if onsite Venue Specialists need management direction.
- Perform routine office and administrative tasks.
- Follow policies and procedures to ensure a safe work environment.
- Other duties as assigned.
KNOWLEDGE SKILLS AND EXPERIENCE: Outstanding experience in the successful execution of events of all scopes and scale as well as a knowledge of event production practices and industry -depth working knowledge of the operation of audio/visual equipment. Experience with various types of performance and special events including lectures film video galas PowerPoint presentations stage productions concerts and receptions. Ability to provide high level customer service and problem-solving with vendors and clients. Ability to make quick decisions and work well under pressure. Strong communication skills and the ability to interact appropriately with high level donors patrons and all levels of employees. Outstanding interpersonal skills with the ability to maintain professional decorum to interact effectively with employees members Trustees and donors. Strong technical and administrative skills with a proficiency MS Office. Bachelors degree and 5 years recent relevant experience in event production stage management project management or related field or any equivalent education and experience.
OUR WORK CULTURE: MCASD provides employees with a collaborative work culture where they can combine both their love and support of the arts and work in an enriching and diverse environment while further developing their specific professional knowledge skills and abilities.
ABOUT MCASD: It is an exciting time to join MCASD! Our La Jolla campus re-opened in April 2022 after a five-year expansion effort that doubled the buildings overall size. We are positioned to be a cultural beacon as the regions foremost forum devoted to the exploration and presentation of the art of our time. From the coastal community of its La Jolla flagship building MCASD provides an unprecedented variety of exhibition spaces and experiences for the community showcasing an internationally recognized collection and a dynamic schedule of exhibitions and public programs.
BACKGROUND CHECKS AND LICENSING: Professional references criminal background checks and education check. Ability to learn and be certified in CPR-First Aid-AED.
EOE STATEMENT: MCASD prohibits discrimination and harassment against individuals based on race religion national origin sexual orientation gender gender identity and expression marital status age disability pregnancy reproductive health decisions medical condition covered veteran status or any other characteristic protected by law.
Required Experience:
Manager
Key Skills
- ASC 606
- Hotel Experience
- Hospitality Experience
- GAAP
- Accounting
- Revenue Management
- Pricing
- Analysis Skills
- Salesforce
- SOX
- ERP Systems
- NetSuite
About Company
With two locations, the Museum of Contemporary Art San Diego (MCASD) is the region’s foremost forum devoted to the exploration and presentation of the art of our time.
