Client Success Specialist EcoSure
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Ecolab is seeking aClient Success Specialist I to join its EcoSure division an industry leader in brand protection programs to drive operational excellence and help our clients grow their business. Our associates are valued experts in brand standards guest experience food safety public health workplace safety and product quality. EcoSure clients include top brands in the hospitality industry including foodservice and hotels as well as convenience stores facilities and long-term care. We are seeking professionals to play a critical role in developing meaningful client partnerships and revenue generating growth opportunities.
Whats in it For You:
- The opportunity to take on some of the worlds most meaningful challenges helping customers achieve clean water safe food and healthy environments
- The ability to make an impact and shape your career with a company that is passionate about growthand that can provide a long-term career path in operations training sales or leadership
- The support of an organization that believes it is vital to include and engage diverse people perspectives and ideas to achieve our best
- Be part of a company that values a culture of safety that includes top-notch safety training and personal protective equipment
- Supportive team-oriented atmosphere that nurtures your entrepreneurial spirit and respects your abilities.
- High potential career opportunities due to our commitment to promoting from within.
- Ability to network with high level customer stakeholders across the food service industry.
- An opportunity to be part of a Fortune 500 company dedicated to a cleaner safer healthier world.
What You Will Do:
- Present industry leading data driven business reviews geared towards client solutions and recommendations.
- Internal field specialist communication and problem solving which includes customer program education coaching and question clarification.
- Direct customer email and phone communication which includes managing customer concerns requests and general program inquiries.
- Dynamic and innovative ad hoc report creation and execution.
- Data driven analyses and recommendations to help customers execute on objectives and drive a culture of brand protection and food safety awareness.
- Cross-functional relationship building with IT program insights finance field and corporate accounts.
- Collaborate with other divisions of Ecolab to support our customers.
- Initial set up and maintenance of customer programs through database set up and project management.
- Manage customer expectations and program components to be implemented by internal teams.
Minimum Qualifications:
- Bachelors Degree or 6 plus years experience in customer service retail hospitality call center or professional business environment.
- Fluent English and German.
- Intermediate user of Microsoft Excel Word PowerPoint Outlook etc.
- Immigration sponsorship not available for this role.
- Excellent verbal and written communication skills.
- Strong analytical and organizational skills.
- Ability to provide limited periodic support for field operations associates during nights and weekends as business needs.
Preferred Qualifications:
- Experience with conflict resolution.
- experience.
- At least 1 year of account management or B2B sales experience.
- A degree in Marketing / Business Food Science Mathematics / Statistics or Hospitality preferred.
- Professional internship or demonstrated leadership experience.
- Excellent time management skills with ability to multi-task and prioritize to meet deadlines.
- Logical thinking and problem-solving capabilities.
- Ability to be productive in both team and self-supporting environments.
- Database experience and basic knowledge of statistics.
- Experience processing large amounts of technical data (manuals).
- Ability to handle confidential information.
- Ability to present to medium or large groups.
- Ability to learn unique and proprietary software.
- Ability and willingness to travel for business (minimally).
About EcoSure:
EcoSure an Ecolab division partners with global clients to create an end-to-end brand protection strategy. Through a collaborative approach to onsite and virtual visits that include coaching and industry best practices EcoSure creates a unique program that encompasses the critical components of any operation. The results are real-time insights and actionable steps that mitigate brand risk and optimize guest experience.
About Ecolab:
A trusted partner for millions of customers Ecolab (NYSE:ECL) is a global sustainability leader offering water hygiene and infection prevention solutions and services that protect people and the resources vital to life. Building on a century of innovation Ecolab has annual sales of $14 billion employs more than 47000 associates and operates in more than 170 countries around the world. The company delivers comprehensive science-based solutions data-driven insights and world-class service to advance food safety maintain clean and safe environments and optimize water and energy use. Ecolabs innovative solutions improve operational efficiencies and sustainability for customers in the food healthcare life sciences hospitality and industrial markets.
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Ecolab is the global leader in water, hygiene and energy technologies and services. Every day, we help make the world cleaner, safer and healthier – protecting people and vital resources.
