ACH Operations Manager

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What youll be doing

The ACH Operations Manager is responsible for managing team members to achieve high performance levels and deliver outstanding service. The role applies advanced knowledge to motivate mentor and guide staff to enhance productivity providing industry specific training to develop problem-solving ability in all team members. The ACH Operations Manager oversees day-to-day production activities including resource allocation budgeting change integration system operation and process improvement in the delivery of addition the role manages all escalated issues to identify root cause and make appropriate decisions to resolve more complex issues exercising independent judgement within defined policies and procedures. This role also caters to operational effectiveness implementation of strategic initiatives and assisting business partners to achieve business objectives.

How youll succeed

• Lead a team of 4 processing resources on business days as aligned with the Federal Reserve. (May include Nights and Weekends as needed)

• Responsible for scheduling performance evaluations and maintaining a high degree of quality and productivity of direct reports.

• Establish strong working relationships with key business partners (Treasury Management Commercial Banking Deposit Ops AML Internal Audit and Risk & Governance)

• Ensure strong quality and productivity of the ACH processing team.

• Responsible for all training and cross training to ensure no key people risk.

• May manage special projects requiring some coordination and/or contribute to project teams.

• Develop and maintain policies procedures and training materials to maximize efficiency and customer service within the team.

• Participate in long term and strategic planning.

• Maintain awareness of industry leading practices and work to incorporate as applicable.

• Responsible for assisting in the development and implementation of contingency plans.

• Participate in Audit and Compliance review activities.

• Identify and assist in the implementation of process improvements to increase STP rates and error reduction while maintaining a strong understanding of risk and operational controls.

• Comply with all policies procedures and banking regulations applicable.

• Additional duties as assigned.

Who you are

• ACH/Payment Systems: Deep understanding of ACH processing and electronic payment platforms.

• Nacha: Knowledge of Nacha Operating Rules and regulations.

• Compliance: Familiarity with banking laws fraud prevention and regulatory requirements.

• Software: Proficiency in financial software Microsoft Office and potentially project tools like Jira.

• Accounting: Basic accounting principles financial transactions and reconciliation skills.

• Attention to Detail: Crucial for accurate financial data handling.

• Problem-Solving: Ability to resolve complex payment issues and identify process improvements.

• Communication: Excellent written and verbal skills for technical and non-technical audiences.

• Organization & Planning: For managing workflows and projects.

• Critical Thinking & Analysis: For evaluating processes and data.

• Knowledge: Possess 7 years of ACH/Payments experience with AAP APRP and/or CTP highly desirable. Have a BA/BS degree

At CIBC we offer a competitive total rewards package. This role has an expected salary range of $110000 - $125000K for the Chicago IL market based on experience qualifications and location of the position. The successful candidate may be eligible to participate in the relevant business units incentive compensation plan which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employees needs; including Medical Dental Vision Health Savings Account Life Insurance Disability and Other Insurance Plans Paid Time Off (including Sick Leave Parental Leave and Vacation) Holidaysand 401(k) in addition to other special perks reserved for our team members.

This position does not offer visa sponsorship.

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What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

• We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* a vacation offering wellbeing support and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

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