Site Director Broadway
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
The Site Director at OneTouch Direct is a pivotal role responsible for the overall strategic and operational management of the call center located at our Broadway location. Reporting directly to the Executive Team the Site Director will lead a team of managers and staff ensuring high levels of employee engagement client satisfaction and operational efficiency. This position encompasses responsibility for achieving fiscal targets optimizing processes and upholding OneTouch Directs core values.
As a Site Director you will be the face of the location representing the call center to external stakeholders while fostering a positive culture within the organization. Your leadership will contribute to creating an environment that emphasizes the importance of teamwork personal growth and community impact.
Key responsibilities include:
- Establishing and executing the strategic vision for the site aligning with corporate goals.
- Building and maintaining strong relationships with clients partners and stakeholders.
- Overseeing hiring training and development of staff promoting retention and morale.
- Implementing operational best practices to maximize efficiency and drive performance.
- Monitoring financial performance and implementing corrective actions as needed.
- Ensuring compliance with company policies procedures and best practices.
- Promoting a culture of continuous improvement and adaptability to change.
Requirements
Qualifications:
- Bachelors degree in Management Business Administration or a related field.
- 5 years of leadership experience in a call center or related industry.
- Strong understanding of call center metrics and performance management.
- Exceptional interpersonal and communication skills with the ability to build rapport at all levels.
- Proven track record in team development and employee engagement.
- Ability to thrive in a fast-paced environment and manage multiple priorities.
- Strong analytical and problem-solving skills; highly organized with attention to detail.
Preferred Skills:
- Experience with budget management and financial reporting.
- Familiarity with CRM and workforce management systems.
- Knowledge of industry trends and best practices.
Benefits
- Full-Time Hours: 40 - 50 hours per week schedule
- Great workplace: Daily and weekly incentives to create a fun competitive and rewarding environment!
- Benefits: Health Care Plan (Medical Dental & Vision)
- Growth: Opportunity for professional advancement as we grow!
- Culture: Diverse welcoming culture with Employee Resource Groups
Required Experience:
Director
Key Skills
- Crisis Management
- Organizational skills
- Data Collection
- Management Experience
- Mediation Experience
- Primary Care Experience
- Conflict Management
- Teaching
- Administrative Experience
- Experience with Children
- Leadership Experience
- Supervising Experience
About Company
At OneTouch Direct (OTD) , we do things differently. We provide a high-energy, culture-focused environment where we consistently recognize top-performing employees for their hard work. We have been partnering with our Fortune 500 Clients since 1998, and we continue to expand our busin ... View more
