Repayment Support Administrator
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Join our Services Delivery team supporting loan repayments for Scottish Government-funded schemes. Were a collaborative customer-focused group making a real impact for people and communities.
As Repayment Support Administrator youll support the management and reconciliation of loan repayments resolve queries and process change requests. Youll deliver high-quality customer service via phone and email and address internal reporting needs as required.
- Manage inbound customer enquiries and outbound debt recovery calls/emails always providing excellent customer service
- Efficiently handle queries relating to loan repayment accounts
- Implement Energy Saving Trust credit control process for missed repayments contacting customers by email/letter/telephone
- Support with identifying and correcting loan repayment schedule errors
- Calculate and discuss interest due on loans
- Administer repayment support requests
- Support Loan Fund and Collections with complex ad hoc reporting requests
What youll bring
- Strong administrative experience with excellent numeric skills ideally in finance/collections
- Excellent organisational skills; able to prioritise in a demanding setting
- Ability to work independently with minimal supervision
- Well-developed communication and customer service skills (verbal and written) confident supporting potentially vulnerable individuals
- Good working knowledge of Microsoft Office suite
Who we are
Energy Saving Trust is a leading and trusted organisation dedicated to promoting energy efficiency low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.
At Energy Saving Trust we dont just offer jobs we offer careers. For our people being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.
Work Where You Thrive
At Energy Saving Trust flexibility isnt just a policy its how we work. Most of our roles can be done remotely and many of our people choose to work from home full-time. Prefer an office environment We have welcoming spaces in London Edinburgh Belfast Cardiff and Hadleigh for those who want to connect in person.
Well support you with
- Generous holiday (25 days bank holidays extra Christmas leave)
- True flexibility in how and where you work
- Strong pension & life assurance
- Enhanced family leave
- Green travel perks (EV scheme cycle to work)
- Professional development support
- Yearly wellbeing allowance
These are just some of the benefits we offer. Want to know more about how we make flexibility real Check out our Benefits and Culture page
Reasonable adjustments: We want to ensure that our recruitment process is inclusive of and accessible for everyone.
If you think you may need additional support or reasonable adjustments made to any part of the recruitment process please get in touch with or call reception on 44 (0). We will do our very best to support you.
Diversity and inclusion
Energy Saving Trust is committed to creating a diverse inclusive and equitable workplace where everyone can be themselves with support to be their best.
We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.
We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the criteria for a role. Find out more here.
You can find out more about our commitment to diversity and inclusion here.
To avoid disappointment you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed we are unable to consider further applications
Please note that we are unable to provide visa sponsorship for this post. To apply for this post you must be able to demonstrate your eligibility to work in the UK
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
Energy Saving Trust is an independent organisation working to address the climate emergency.Were a trusted voice on energy efficiency and clean energy solutions driving progress towards a smart decarbonised decentralised energy system.You can find out more on our official website
